myLuminareHealth 4+
Trustmark Health Benefits, Inc.
Designed for iPad
-
- Free
Screenshots
Description
Luminare Health, your health benefits administrator, is expanding its suite of consumer-engagement tools and now offers an app, myLuminareHealth Mobile, to help you manage your benefits information while you’re on the go, anytime day or night!
myLuminareHealth Mobile allows you to check the status of your claims, control out-of-pocket expenses, contact Luminare Health and so much more!
With myLuminareHealth Mobile, you can use your mobile phone or tablet to access the information you need the most while you’re on the go!
• See your deductible and out-of-pocket maximum
• Show your ID card to providers
• View claims status
• Access other important benefits information
• Find a doctor
• Contact Customer Service
• Ask question and receive answers from Luminare Health through our message center
• Easily access other services in your benefit plan through the My Programs section
• View each family member’s information and benefits
• Filter claims by family member name and type
What’s New
Version 5.2
+ rebranded to myLuminareHealth
Ratings and Reviews
Unable to submit reimbursement and confusing app
App doesn’t appear to permit you to submit reimbursement claims and requires a form to be sent by email or mail. In the digital age, this is unacceptable and the app also has 3 cropped images to scroll through with no text or description. I’m not even sure why they’re there.
The app was updated 2 months ago for branding changes. I don’t see any development happening to improve this app.
Developer Response ,
This is great feedback and we are looking into how we could implement this functionality within our mobile app. In the meantime, if you go to myTrustmarkBenefits.com, and sign in with your same user name & password, you will have the ability to attach documents via our message center. Please let me know if you have any other questions! Sincerely, Kylene
Worthless
When I click on a claim, at the bottom of the screen there’s a radio button to ask a question about the claim. The problem is that when I have pressed the button and entered the question, the response I get is that the provider isn’t covered. Seemingly, the screen I see doesn’t matter, and the app mismatches my questions with providers who aren’t depicted on the screen. This happened in the January, and twice today. If I have to make a phone call anyway to get the information, why have the app. Useless and worthless I am removing it.
Developer Response ,
Lynn, I would like to look into this issue for you. Can you email me your user name & the email address you registered so I can see exactly what is happening when you are submitting questions about claims? You can send this information to MobileHB@trustmarkbenefits.com and I will review right away! Sincerely, Kylene
Not consistent with the website
This app apparently doesn't update very often. There are different numbers displayed on the app and the website for the amount of the deductible met. It is a nice idea, but it should be correct. Very frustrating.
App Privacy
The developer, Trustmark Health Benefits, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Trustmark Health Benefits, Inc.
- Size
- 10.2 MB
- Category
- Health & Fitness
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2023 Luminare Health Benefits, Inc.
- Price
- Free