If you are busy and want to access to your account from your phone, download the myCricket app today. Managing your wireless account is simple!
With just a few taps and swipes you can:
• Pay your bill
• Check your data usage
• Sign up for Auto Pay to never miss a payment
• Add features like extra high-speed data, Cricket International, Mobile Hotspot and more
• Manage account information including line settings, email preferences, and security settings
• Easy login utilizing biometrics
Thank you for using the myCricket app. This new update is to provide bug fixes and performance improvements.
Ratings and Reviews
I love the customer service ppl when i need to call cricket but their ppl in the stores that work on commissions are crooked lying thieves!! My husband was recently talked into buying me a Samsung j7 by one of these crooks and within a week it broke. They told him because he did not purchase insurance we had to buy a new cell so he bought me an iPhone. That Samsung should have been replaced for free!!!!!!!!!!!!!!!! It was a week old!!! They’ve talked this man into buying all kinds of crap, I’ve had to go in and cancel because they’re crooked!! I went with him once and refused everything they offered and I was met with hostility and dirty looks from the salesman! I will never step foot back into a cricket store ever again!!! I do however love cricket service!!! I’ve had them 13 months now and I’ve used all the big company’s and also sold cell phones once in my life time!! This company and service is exceptional except for the above I mentioned already!!! If I rate on the stores I gives negative 10 but customer service by phone brings it back up to a 5 star!!
Developer Response ,
Thank you for your feedback! 💚
I’ve been a loyal customer for over 4 years and within that time I’ve noticed changes that were not notified to myself. Now as I reactive my service I see that now we are being charged a fee not cool. This one of many things that are making me consider going back to AT&T. Most people changed of to cricket because of the wonderful offer they had multiple lines that fit large family budget which I love. To speak more on my dissatisfaction I was told months ago that one of my lines was reported stolen my question to the representatives that I spoke with is how a line is reported stolen by someone that don’t have my personal pin that is set up to discuss or make changes to my account keep in mind my husband nor kids know of this pin. I kept getting bs reasons behind it then I took this same phone that was reported stolen and changed sim and guess what the phone works so I went inside the actual store and the representative there explained to me that the sim in that phone in that time simply was no longer supporting the phone so I was very disappointed. In my honest opinion this company is becoming to be more like version in which I left to join them with all the hidden rates that you are not made
Aware of. Cricket is slowly but surely losing my commitment to the company.
Developer Response ,
Queen, we're sorry to hear that you had a poor experience. All of our charges and fees are posted on our website at https://www.cricketwireless.com/support/account-management/charges-and-fees/customer/charges-and-fees.html. If you need additional assistance, please DM/PM Cricket Support on Twitter: @Cricketsupport or Facebook: m.me/cricketwireless. Be sure to include the name on your account and your wireless number.
Great Service without the Big Bucks
I was with one of the big-name companies for over 20 something years and it was time for me to update my contract and get a new phone. So the company sent out my phone and I received an empty box. I reported everything to the company and followed all instructions that they told me to do. I was told a replacement phone was being shipped out the next day. Well the phone never arrived and when I inquired about it I was told that I would have to pay the balance on my account before they could ship out another phone. The balance was my monthly payment plus payment for the iPad that I received when I ordered my new phone for half price, which I did receive the same day they shipped the empty phone box. Needless to say after several useless phone calls trying to settle this matter I no longer have that company’s service. A friend referred me to Cricket and I’ve been very satisfied with my choice.
Developer Response ,
We're happy to hear that you're satisfied with our service! Thanks for making the switch to Cricket!
With Family Sharing set up, up to six family members can use this app.