Take Control of Your Car
Now, you can take our crew with you! The all-new app from Firestone Complete Auto Care helps you stay on top of vehicle maintenance, track service appointments, request roadside assistance, even get special offers and deals. Download the free app today.
TRACK MAINTENANCE – Get alerts for upcoming maintenance and service recommendations from your vehicle’s manufacturer.
REVIEW HISTORY – Access the details of each and every Firestone Complete Auto Care service visit in your vehicle’s history, right from your mobile device.
MANAGE YOUR CARS – See all of your vehicles at a glance.
FIND A STORE – Use the app to locate the Firestone Complete Auto Care most convenient for you – closest to home, closest to work, wherever your drive may take you.
SAVE MONEY – Get special offers and deals to keep your vehicle running newer, longer.
SCHEDULE APPOINTMENTS — Maximize your time and easily schedule an appointment for in-store service right from the app.
REQUEST ASSISTANCE – Call for roadside help 24/7/365 – whenever you need it.
SHOP TIRES – Find the perfect tire for your vehicle from our best-in-class selection from the app.
We continue updating the App with new features and enhancements to improve your experience:
- Find the Recommended Services that were not performed on your vehicle during your last appointment and easily manage them from the vehicle details section.
- Automatically retrieve your vehicle service records using the link you’ll receive in your email after you visit one of our stores.
- Get to know the App features more closely with our new Onboarding feature.
- Rate your App experience with the new In-App review feature. We’d love your hear your comments.
Ratings and Reviews
My car record is not showing
At the store, they have a record of my car from using my phone number. I have updated my phone number on the app and there is no record of my vehicle. I’m afraid that if I add a new vehicle to my account on the app, I will have duplicates vehicles (at the store) and one with no record on it. This is the first time I have the Firestone app. I have never used before.
Developer Response ,
JoseLuisLandivarS - Any changes you make in the app won't affect the service records created by having your vehicle serviced. You can also add (or delete) to / from the app as you'd like without impacting these service records. To retrieve the service records associated with your vehicle, use the phone number provided to the store when you had your vehicle serviced. Then you can import those records to your app for quick access.
Useful to a point
Tire inventory on selected store was correct at least for the tires I wanted. Would not accept the 9 digit credit card number even though it was correct with zero balance. Schedule said an 8:00 am appointment was available. I called the store because I couldn’t pay ahead the “out the door price” on the app. The manager informed me that he actually had no open appointments until the next week, but he asked which tires I wanted and invited me to bring it by the next day with the understanding that it might take a while to work my truck in. I arrived at 7:00 am, walked to a local restaurant, and an hour and a half later I got a call saying my truck was ready. The tire info on the app was available on the website. Store A+ App F
Developer Response ,
Thank you for the detailed information about the app.
The stores, app, and website all use the same appointment system. So the appointment availability presented in the app is exactly what the store is looking at. As you found out, not all of the stores recognize online appointments the same as appointments booked in the store. Apologies for that hassle. It's good the store was able to service your vehicle. If you could let us know what store you visited, we can follow up about how they're responding to online appointments. You can provide that information directly via the app under the More tab if you'd like. Thanks for your help.
As for the 9 digit card, odd as it may seem, the Firestone card cannot be used in the app or on the website because it is a 9 digit card rather than a standard 16 digit credit card. That is something we're working on.
Thank you again for your feedback.
Inaccurate and dysfunctional
The scheduling system on this app is not compatible with the scheduling system at the local stores. For example, the app will tell you you can schedule for 11 o’clock the next day the store will call you the following morning and say “we don’t have that available.” Also, the hours of operation for my local store are inaccurate on the app. The nice people at the store even went so far as to ask me to call ahead and not to use the app to schedule because it has no idea what their schedule looks like. The systems in the stores need to be able to communicate with the app and vice versa. If a time is not available at my local store that I’ve selected, it should not allow me to schedule for that time.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Bridgestone Retail Operations
- 39.4 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2019 Firestone Complete Auto Care
With Family Sharing set up, up to six family members can use this app.