My Firestone 4+

I worked on my own cars for years. Finally I found a place at Firestone at 680 montauk hwy, in west Babylon. I’ve been going since around 2018. The manager V is who I normally deal with, although anyone that works at this business is professional that I’ve met. I’m pretty familiar with auto repair and most times know what’s wrong with my cars before I bring it in. As far as my experience they are honest at this Firestone. I wish I could say this for other Automotive repair businesses I’ve been to, but unfortunately I cannot.

I decided to try going to the Firestone by me for an oil change and tire rotation for the first time and downloaded this app. I made an appointment on it at night for noon the next day. I got an email saying it was set and if there was a problem they would contact me and it showed on the app the appointment time also. I show up the next day and the guy at the counter told me they have to accept it first and they are all booked up. So they open at 7am and apparently nobody checked the online appointments to confirm them or inform if there was a problem. What’s the point of having the option if the shop isn’t gonna follow up!!! He said they could get to me in 30min. Fine. But then proceeded to tell me I couldn’t use the coupon I picked because my car has to have the high end oil (which costs almost $100) and also proceeded to try and get me to sign up for their credit card. I turned and walked out. All he tried to do was take advantage of me and rip me off. I went to the Mavis that I usually do that same afternoon and they took me without even having an appointment and they did it for way less and didn’t try to oversell me on something my car doesn’t need and hasn’t gotten in the past but somehow still runs just fine. NEVER going to another Firestone again and will make sure to tell friends and family they are just money hungry that try to swindle you

I haven’t been to the shop yet, so I’m commenting on the App!

I found it stressfull to use. It started out as my needing tires installed, tires I already have! But it wouldn’t allow me to request the service, so I finally selected the unknown service and left a note! The next issue was selecting a shop, I didn’t want the one selected but when I selected the one I wanted it would revert to its default. Somehow I was able to select a shop from a map, but the map didn’t let you make a selection/very stupid system! After skipping it and using it’d default I was able to edit the selected shop, but had to re
-enter my instructions! I had at the start selected a Saturday date, which I thought was accepted, but again it defaulted to a different date! It gave me the option to change the date but the page didn’t give me the means!! Frustrated, I bit the bullet and went with the date it gave me! I had to make several changes so I could use their date! I just hope their work is better than their website!! They need a professional to fix the site, it’s bad news! I only wish I could have just called them and they handled the details! What a horrible experience, and I am not by any means a “Karen”!!