myFlexPay 4+

Where is my paycheck?

When I signed up for this through my employer I didn’t expect not to have my pay direct deposited and now may take up to 4 hours to get paid I did not know this app would take my paycheck thought I could just borrow against future wages I am so disappointed!

Developer Response ,

Hi there, we're so sorry for the confusion! If you'd like to chat in to us at help@myflexpay.com, we'd be more than happy to give you more information on how our service works and what to expect :)

Funds Still Not Available

Here we go again. Another pay period, another wait outside of the Pay Lock period waiting for funds to be available. Obviously, you can’t get anyone on chat because it’s not a “live chat”. But how many people do they have working tickets? It’s ridiculous that they have had this problem since switching over to the new platform and it still has no resolve. I need my funds available when you say they are going to be available or at least be able to explain to me within two hours, why they aren’t. The fact that it takes so long to get a response means there are obviously a lot of issues that need to be resolved beyond just 1 or 2 people. So why aren’t they getting fixed? I am just not understanding why this is a constant battle every two weeks to get your app to work properly.

The worst!

I don’t understand how this app / company is even able to legally handle consumers money. There is always issues but no customer support. The “chat” team doesn’t even respond! I have funds just sitting available that I can’t access because the app won’t allow me to update my payroll elections. It’s forcing me to delete down to only one account instead of the three I usually split my check amongst but when I delete them, the app won’t save the changes. This has been a cycle for the past three days. This company needs to either get an actual line of communication to assist the consumers that they are rightfully contracted to provide services for or just shut down all together !