MyFOB 4+

Please I would appreciate if you add a page to monitor who is logged into my WiFi, also with the ability to block or restrict them. And also make it easy for me to change my WiFi password

First and foremost, I don't live in Nigeria, but I ran a business in Nigeria that required regular internet service. My journey started when my staff introduced me to ANNABEL AJAYI (FIBREONE BROADBAND sales girl). The young lady misled me into making a wrong plan that is unsuitable for my business.
Then it took them around two weeks to set me up, contrary to the five business days she promised. I enjoyed the internet service for 22 days, and my internet stopped working ever since then.
I have spent a lot of money on my plan B internet service. I was hoping renewing my plan could reactivate the service; 6 days after I made a 31k payment to renew, the internet service is still not working. I called them from abroad with a calling card, but they quickly hung up without providing any solutions. I sent my staff to their office in Lekki Phase 1; they promised him that they would send a technician within 48 hours. It's been almost six days now; Annabel, the rude sales girl, stopped picking up my call and responding to my messages, and the customer service kept me on the phone for over 40 minutes with no solutions. BE WARNED!!! People, please stay away from FIBREONE BROADBAND; they are big-time scammers!!!

The resolution matrix with Fiberone is the worst I have experienced for any Internet service provider in lagos (Nigeria).
After payment, installation took almost a month before a technician was allocated to set up the router.
After 3 month of usage the link had an issue (15th Jan 2024) and till date (13th Feb 2024) there has been no communication from the company FiberOne to all affected customers on cause of the problem and no update on when it would be resolved.
Talking to customer care on any channel is an absolute nightmare because you will keep getting promises of a technician visit, remote resolution and other stories.
Do yourself a favor by using another ISP even if it’s expensive.