- Complete navigation and visual redesign
- New onboarding process
- Improved self-service features
- Network status indicator
- Service call status with editing
- Home screen notifications for outages
Description (Existing Description edited)
The MyFrontier App lets you manage your Frontier Communications account so you can view/pay bills, see past billing statements and payments, and make other changes to your account and communication settings. The app also provides quick access to support topics in our help center in addition to contact information (including call back assist), at your fingertips.
Additional self-service functionality is available that allows you to check the status of your service order or trouble ticket and even manage your set-top box. The app is optimized for both smart phones and tablets. Set-up your Frontier ID today to start using the MyFrontier app!
With our simple, user-friendly My Frontier app, it’s easy to manage your Frontier Communications account on the go. The app is a must-have for customers of:
- Frontier High-Speed Internet (broadband, fiber, DSL, or Satellite)
- Frontier TV Services (including Frontier DISH® Frontier FIOS®, Vantage TV, FrontierTV and FreedomTV™)
Do more with your account from your smart phone or tablet with these easy-to-use tools and features!
- Easily reset your password
- Update your billing address
- Link and unlink your Frontier accounts
- Sign-up for paperless billing
Billing and Payments
- Make a one-time payment or schedule your payment
- Set-up and manage payment methods
- Enroll in Auto Pay
- Access your current bill and past year of billing statements
- View your payment history
- Reboot your modem or TV Set-top box
- View and update Trouble ticket or Order Status
- Read our FAQs to quickly find the answers you need
We are continuing to enhance the MyFrontier app to make it your complete Frontier Communications self-service tool.
A registered Frontier ID is required to pay bills and view 13 months of billing history.
Ratings and ReviewsSee All
Had to cancel
Like other Frontier customers, Frontier was unable to provide me with sufficient Internet service for my household needs. When we first got it, it was sufficient, but then it became slower. When it became slower, our Frontier bill dropped approximately $30 or $40 from what I had previously been paying. After a few months, I contacted Frontier, but it could not offer me more bandwidth “in my area”, and said that if I required greater/faster Internet, I should go with another provider, which I have done. I presume that they oversold in my area, causing the maximum Internet available to me to drop to the insufficient bandwidth I ended up with. Although it is a hassle to change providers, I appreciated their frankness with respect to their limitations. Problems can always arise with a growing technology company—remember Aol’s problems 20-25 years ago when it grew so quickly it had trouble keeping up with consumer demands? Frontier seems to be doing what it can to address its issues, so I am not angry about the situation, as some customers are, plus its customer service is superb, hence the 5-Star rating.
App works most of the time
The app has been a lifesaver in a world full of deceit and foul play. At the time it stopped working I went to their site online and got the job of paying done and over. Writing a review about this app is bound to overlap into the continued lack of proper customer service. We have struggled with Verizon and put up with FrontierTV. Nearly changed over to Spectrum only to read the fine print and cancel. The recruiter said one thing but was delivering another. So I figure the real problem is these companies do not have anyone to answer to. They go about their business with out any thought to giving the product they sold to us. Think about it do you really need all these channels broadcasting the same thing over and over.
Internet Not Working
Our internet has not worked in 3 weeks. We had an issue with our internet it didn’t work for a week and called in and spent around 2 hours on the phone with a technician that said he was sending us out a new box. A week later we called in because we had not received the package. The new technician tells us not device was ever ordered basically we were lied too. We spent 2 more hours on the phone with him but he actually got our internet to work. Last week a big storm came through and our internet is out again. Only had it working for 1 day. That was last week we continue to call in they refuse to trouble shoot and say it’s an outage in our area... our neighbor has frontier their internet is working but we are told to continue to wait for a text. It has almost been a month without internet but we are expected to pay for the service. I am going to report this business to the Better Business Bureau. We have tried to get help but are unable and were misinformed several times and this is the only internet we can have so the fact we do not threaten to cancel they do not help us. It’s sad to have to be rude or threaten to cancel our service to get real help and I’m not doing that.
- Frontier Communications Corporation
- 19.6 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2019 Frontier Communications
With Family Sharing set up, up to six family members can use this app.