myID - Australian Government 4+

Securely verify your ID online

Australian Taxation Office

    • 1.7 • 6 Ratings
    • Free

iPhone Screenshots

Description

myID is the Australian Government’s Digital ID app (formerly known as myGovID).

Join over 12 million Australians using myID. Use your myID for a secure and convenient way to prove who you are when accessing government online services. It’s like the 100-point ID check, but on your smart device. No sharing of your physical personal ID documents.

Access over 140 federal, state and territory government online services with the myID app. One app to verify who you are, taking the hassle out of remembering different usernames and passwords. Once set up, you can enable your device’s biometrics security feature such as fingerprint or face for added security. This is to protect your identity and help prevent other people accessing your information.

Your personal information won’t be shared without your permission – putting you in control. myID is accredited by the Australian Government Digital ID System which strictly controls how your identity data is collected, stored and used.

Your myID is unique to you – don’t share it with others.

For more information, visit www.myID.gov.au

To provide your feedback, visit www.myID.gov.au/feedback

What’s New

Version 3.0.0

myGovID is now myID.
This latest update has the app with a new name and a look – but you'll continue to use it in the same way.

Ratings and Reviews

1.7 out of 5
6 Ratings

6 Ratings

Suiluhnao ,

Worst ever!

1st of all, I don’t know why they need to waste taxpayers money to change something that works to something not working. 2ndly, if decide to change for whatever reason, do it properly. Now, everytime I need to access mygov account, I have to uninstall and reinstall the app, put in all my ID information to activate it. This situation persists for months by now. Multiple phone calls made to the service centre. The ultimate solution is to uninstall and reinstall. It’s a shame that a government app is badly designed. Never used an app this bad! Not even deserve one star as the effort is not necessary. I want the old app back!

happyeveryday123 ,

Terrible APP for ATO purpose

It is the worst app specifically designed to convey important personal information to gov departments, especially for oversea individuals. Only Australian phone number be able to drive it. Additionally, the methods it provides are impractical, I ‘ve submitted all information to prove the identity, such as drive license, Medicare and visa info, which already enough for meeting the standards verification, however it still requires to fill in the last information of Australian passport to verify my identity, which I don’t have. That means no way to complete the verification and not allowed to continue to log in my gov. It has a bug of this mandatory requirement which go against the reality. The whole process was despairing. What’s even more ridiculous is that , following the advice of customer service, I reset the ID originally registered email and attempted to register with a new ID using a different email, tried to link ATO , Centrelink and other information over to the new account to retrieve it, once entered the driver license info, the system was immediately locked, the reason given was that same personal details was registered with another email , not allowed continuing with new ID & must use existing one to do. It is even worse that existing ID was reset, and the lockout not allowed to delete the newly registered ID, so I ended up stuck in a dead loop. No solution!

Melbourne_Raji ,

Most frustrating App I have experienced

The app just hangs while trying to verify the documents. Got the the support line and waited 21 minutes to speak to someone who validated all my documents over the phone but the App still hangs. Every time I have to reset and start again.

Update after reading the developer response — thanks for sharing that it could take up to 15 minutes to verify a document. Two suggestions to consider please. First, communicate that in the App so people think that the App is locked up. Second, please let your customer support center know since when I called for help and waited a long time on hold before speaking to someone, I was told that it should take seconds to verify documents.

Developer Response ,

Hi, We are sorry you are having a negative experience with myGovID and trouble verifying your documents. You may need to remove the app from your device and install it again in order to create your account again. If you experience a delay when verifying an identity document, please leave your app open while it verifies your identity document. This process could take up to 15 minutes. For assistance verifying your documents visit www.mygovid.gov.au/need-help

App Privacy

The developer, Australian Taxation Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

More By This Developer

You Might Also Like

Express Plus Centrelink
Productivity
ServiceWA
Productivity
Humanforce
Productivity
Verifier for Digital Licence
Productivity
Ailo
Productivity
88 Days Calculator
Productivity