Awards and Recognition
* Rated Excellent by PC Magazine
* 2021 Fortress Cyber Security Award Winner
* 2021 Cyber Defense Magazine Global InfoSec Award Winner
* 2021 Fast Company World Changing Ideas Award Winner
* 2021 American Business Stevie Gold Award Winner
*This app requires a valid IDX Identity or Privacy subscription in order to use.
*For MyIDCare members receiving services through the OPM cyber incident. Unfortunately, this mobile application is not available for your use. Please visit https://opm.myidcare.com to access your account.
Your identity protection is our mission. We protect you from the start with our monitoring technology and alert notifications. If fraud occurs, we work on your behalf to restore your identity, saving you time and frustration. Rest easy with up to $1 million of insurance reimbursement coverage and the confidence that IDX Identity is the only protection with a 100% Recovery Guarantee or your money back*
IDX Identity works around the clock to monitor your personal information and with the IDX Identity mobile app you’ll have access to your identity protection wherever you go. The IDX Identity mobile app allows you to:
• Receive alerts and notifications
• Report suspicious activity
• Lock and unlock your credit report with the push of a button**
• Get your monthly credit score**
We will refund up to one year of fees that you have paid us for the Services if we fail to have removed all adverse matters posted to your record resulting from an identity theft evert within one year after your reported the event to us, provided you follow the procedures that we provide for addressing adverse matters, and provided you have enrolled in the Services prior to the identity theft event.
*$1 Million Insurance
Provides reimbursement for out-of-pocket expenses related to addressing the restoration of your identity. Expenses must be reported within 90 days. Stolen Funds cover principal amount incurred by the insured and caused by an unauthorized electronic fund transfer excluding any amount for which the insured received reimbursement from another source.
**Requires Premier subscription
- Improvements to make it easier for active military members to enter their information
- Improvements to how dark web monitoring alerts are handled
- Improvements to how the IDX Score is presented in portrait mode on tablets
- Members can now edit CyberScan monitored items
Ratings and Reviews
Does this thing work
I recently signed up for this app due to a data breech. I was sent paperwork saying that my health insurance info might have been compromised. So I sign up and everything seemed fine. Then a month to two months later I realize I’ve gotten no alerts from the app and it’s been quiet. So I figure maybe that’s a good thing. But to check I open the app and after I try to log in I get an endless yellow spinning circle. After a few minutes I realize oops it’s probably my internet which has been very wonky lately. I turn off my WiFi and use my cell data. Nope…I restart the app. Log in. And still yellow endless spinning circle. Wow. Did I just give all my personal info to a random company for nothing? TOTALLY the opposite of what this app makes you think.
Horrible app and customer service
Was given this service for free due to mine and my son‘s identity being breached through a hospital being negligent. Called their customer service with concerns , after speaking with the customer service who the most unhelpful person I’ve ever spoken to in my life ;I finally told her to have one of her managers call me back so I could maybe speak with somebody who might have knowledge about my question and concerns. The hospital who was negligent at least could’ve hired a reputable company to assist with credit monitoring service;but it seems they hired the most cut rate service they could find to save them money. WHAT A WASTE OF TIME AND SERVICE!!!!
Please update app for OPM Users
I agree with the previous comments made pertaining to OPM users, as I too downloaded the app in hopes of using it. Individuals impacted by the 2015 OPM data breach continue (via an extension) to be covered by the MyIDCare services yet cannot use the app. Please update. Thank you.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Identity Theft Guard Solutions, LLC
- 36.1 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- © 2022 IDX