The Carrier Infinity® control can direct an entire advanced home comfort system to let you precisely manage comfort, humidity, ventilation and air purification from one source. It even makes scheduling a breeze.
Manage your Infinity® control system remotely with MyInfinity Touch.
- Bug fixes
Ratings and ReviewsSee All
Why all the problems??
After spending a considerable amount of money for a new Carrier system, the best available from Carrier, I was at first pleasantly surprised with the Touch thermostat that came with the system. The pleasant part of that did not last long. I had to quit using my Nest thermostat to go with this one and this app. Unfortunately, this thermostat does not work very well. The problem is all appear to be software-based. Changing the temperature temporarily is not nearly as easy as it is with a Nest thermostat. When I make a temporary temperature change with this thermostat, it never seems to work correctly afterwards.
One would think that it would pick up on the schedule where it left off, but it always seems to have problems. After using it for nearly 2 months now, it appears to just randomly pick some portion of the schedule and go from there. There is no reason this thermostat not function properly. I am very disappointed with Carrier for not putting any effort into making this thermostat function properly. I need to upgrade another system in my house and I’m not sure that I want to go with another Carrier system simply because their thermostat is so bad. I would highly recommend trying one of these really bad thermostats in your home before spending the money for one of Carrier’s high end systems. Hopefully Carrier will address the problems with their thermostats.
Developer Response ,
Thank you for your feedback regarding the MyInfinity Touch mobile app. We understand that there are certain interface challenges and we have made it a top priority to find a resolution. As a customer-centric company, our number one goal is to provide services and products that are reliable and easy to use. And a key objective of ours is to deliver a digital experience that matches the comfort and efficiency performance of our equipment.
To that end, with your feedback and others, we have been retooling the app’s infrastructure and working diligently to enhance the customer experience. Please rest assured, we will launch a proper solution for the MyInfinity app shortly. Thank you for your patience.
.......................................................................................................................................................If you are interested in participating in our early adopter program, please email us at ResDigital@carrier.com
Most unreliable app in the market
I paid over $10,000 of hard earned money to have a top of the line Infinity system installed in my house. I was saddened to learn that Nest didn’t work with the system. I figured for a top of the line product their own technology would be suitable enough. I’m coming up on 2 years owning the system. The app has worked maybe 6 months of this time. It didn’t work out if the gate. Spent time with the heating company and Carrier direct trying to troubleshoot. An app update finally got it working. But you always had to enter the change you wanted then hit “refresh”. About a month ago it just stopped working again. No matter what you do, anything you input into the app never hits the system. The worst part is on the app it looks like it did... but the furnace never locks on. It’s not even an issue of someone else inputting something on the wall unit and over riding the remote command. Unless my dogs learned to stand up and press buttons is impossible. Very disappointed and had I known this MAJOR FLAW I likely would have purchased a completely different heating and cooling system and stuck with Nest. Very disappointed in Carrier for not hiring developers and programmers to get a reliable app in the market. Come on!
Reset of system works!
Thanks to the individual who gave this app a one star rating and in his write-up mentioned that you can reset the system by holding your finger in a black area of the wall thermostat for 15 seconds. I immediately tried his recommendation and it fixed the problems that I was having. Everything came back on after a few minutes and I am now even able to see the weather report that I was not able to get on the screen previously as an added bonus. My original reason for looking at reviews on the App Store was that my app had lost contact with the thermostat. Like the person Who rated this app at One Star I also spent several hours plugging unplugging and trying to figure out why I did not have a connection between the app and the thermostat. I do not understand why a company as large and professional as Carrier would not make known how easy it is to reset the system. That information should be front and center on documentation and on their help site on the web. Additionally, as part of the installation the HVAC professionals should be required to demonstrate a reset.
With Family Sharing set up, up to six family members can use this app.