MyKaarma 4+

Good tool, needs some simple fixes

I’m forced to use this app by my company. It is a great tool to send customers videos of their vehicles inspection and have their confidence in our transparency. However the functionality of the interface is terrible. The “redo” button is so close to the “resume” button I often loose my entire video after a lot of explaining about my diagnosis and have to start all over! Also you cannot turn the flashlight on or off unless you are recording so I’m forced to leave the light on the majority of the time, taking dozens of videos a day killing my battery quickly. A few simple updates would be great.

Developer Response ,

themechanicdad - Thank you for your feedback. We will look into your suggestions. Our performance team is also available to help with user tips that may improve your experience with our app, please contact your dedicated consultant at https://mykaarma.com/performance-guidance/.

Could be a great tool but…

This app could be a great tool but, it lacks many basic features found in competitor’s software that have already been refined over the years and work flawlessly. The app commonly crashes, freezes, and closes the multipoint inspection without any explainable reason. When submitting feedback or seeking technical support the mykaarma staff seems to place the responsibility of fixing issues and recording the app errors on the user instead of working towards a resolution.

Technicians need to be able to see last inspections and be able to carry over prior estimates to new inspection to maintain consistency in pricing but. we can’t do this. The program also does not let us know what fields are left blank when trying sent the mpi to parts for estimates, it just says “fields missing”. It should be common sense or a software developer to make the notification inform the user of what fields were left blank. Mykaarma also degrades the video and audio resolution of uploaded content to the point where it is no longer usable and proper documentation for warranty purposes or communication of behavior observed on the vehicle for later viewing.

Step up your game MyKaarma!!! You are leaving us all wishing our dealer chose to use a different company’s software that we already know works better than yours.

Developer Response ,

Cleggish - You can add previous estimates through the three dots on the app. If you select the orange "Review" button when submitting the Inspection, any required unfilled questions WILL pop to the top so that they can fill out the necessary inspection questions before submitting. With respect to the res of your concerns, please reach out to a myKaarma performance consultant, so we can address your video and audio resolution. You can reach a performance consultant here: https://mykaarma.com/performance-guidance/

Service Cart, scheduler and basic package

Basic package (texting, mobile payment, walk around video and tech video) works very well. Great customer feedback. Constant app updates are disappointing.

Regarding online scheduler. Cheaper than other vendors but limited customization ability is a negative.

Regarding Service Cart, it was released too early. Many improvements needed. Estimate with video delivered to the customer is excellent. Unfortunately, inefficient to use for employees. Too many clicks to view estimates, every action causes multiple notification pop ups, individual line totals missing from estimates, lacks basic customization to accommodate your stores work flow and more. Hopefully they will address. The tool has potential. 3 stars due to basic package.