• Additional animal related services have been added.
• New reporting options for the Dockless Mobility Enforcement request type.
• Updates to the map when reporting the location for service.
• We've added the option to search our knowledge-base right from the home screen.
Ratings and Reviews
Great app but a few gaps
As noted by others, the maps only accept locations with a mailing address; the drag-n-drop pointer will jump to the closest building address even if the service site is around the corner or in a public park or on (or under) a bridge or viaduct. Also, the search functionality for types of requests isn’t very helpful - for example, I couldn’t find replacing damaged trash bin; had to phone the City services help line (which is very fast and friendly).
Amazing response and easy to use!
I was super frustrated by the Bureau of Sanitation’s automated phone system when I had a dead raccoon in my backyard. But thankfully part of the multiple recordings mentioned that you could place service requests online or through the app. So I tried it at about 8:30am and the bagged raccoon was gone by 10:30am! It was so easy to use, I’ll definitely keep it in my phone because it has lots of other useful info.
I can claim to have repaired many potholes around LA thanks to LA311. It doesn’t take more than a couple of days for them to go out and fix a pothole. Now, if I see a persistent pothole, I am sad because no one else apparently has called it in. They should add a point system to reward successful fixes.
And they should integrate parking enforcement with the app- for some odd reason, parking enforcement is separate
With Family Sharing set up, up to six family members can use this app.