With MyLA311, City of Los Angeles information and services are just a few taps away.
• The 'Create New Service Request’ feature allows you to quickly and easily request the City’s most popular services, including graffiti removal, pothole repair, and bulky-item pickup .
• Looking for the nearest park? Want to cool off on a hot day? Need to return a library book? The ‘City Info’ feature conveniently maps the closest parks, libraries, fire and police stations, golf courses, public pools, tennis courts, golf courses, parking lots, and more.
• You can keep up to date with the latest City Hall news by browsing through our Facebook, Twitter and YouTube feeds.
• No more stamps and envelopes needed! MyLA311 also allows you to pay your Los Angeles Water and Power bill right from your mobile device.
• We have recently added user registration. This is completely optional. You can still submit service requests and use the app without registering.
• If you have an account with LADWP.com you already have an account with MyLA311. The same account login can be used with both MyLA311 and LADWP.com.
• Registered accounts can now login and view all their service requests and the current status.
• More service request options.
• New bill pay options
• New city knowledge-base
You can also submit requests using our website: https://MyLA311.lacity.org
Send feedback to email@example.com
MyLA311 links Angelenos with the services and information they need to enjoy their city, beautify their community and stay connected with their local government.
• Additional animal related services have been added.
• New reporting options for the Dockless Mobility Enforcement request type.
• Updates to the map when reporting the location for service.
• We've added the option to search our knowledge-base right from the home screen.
Ratings and Reviews
Great app but a few gaps
As noted by others, the maps only accept locations with a mailing address; the drag-n-drop pointer will jump to the closest building address even if the service site is around the corner or in a public park or on (or under) a bridge or viaduct. Also, the search functionality for types of requests isn’t very helpful - for example, I couldn’t find replacing damaged trash bin; had to phone the City services help line (which is very fast and friendly).
Amazing response and easy to use!
I was super frustrated by the Bureau of Sanitation’s automated phone system when I had a dead raccoon in my backyard. But thankfully part of the multiple recordings mentioned that you could place service requests online or through the app. So I tried it at about 8:30am and the bagged raccoon was gone by 10:30am! It was so easy to use, I’ll definitely keep it in my phone because it has lots of other useful info.
I can claim to have repaired many potholes around LA thanks to LA311. It doesn’t take more than a couple of days for them to go out and fix a pothole. Now, if I see a persistent pothole, I am sad because no one else apparently has called it in. They should add a point system to reward successful fixes.
And they should integrate parking enforcement with the app- for some odd reason, parking enforcement is separate
With Family Sharing set up, up to six family members can use this app.