Use the John Hancock app to manage your retirement account on the go. You can enroll, change your contribution rate and auto-increase percentage, and view account balance, contributions, projected retirement income, and loan information.
To log in, simply enter the same credentials you'd use on the MyLifeNow participant website.
To make changes not available on the app, or for optimal use on a tablet, log in to the full website at http://mylife.jhrps.com
Security Updates and minor enhancements.
Ratings and ReviewsSee All
New Platform, More Improvements
I work at a company that utilizes John Hancock for our 401K retirement plan. On desktop/laptop, it’s much easier to navigate, however keep in mind that this app is fairly new. They announced new changes and that they are transitioning to a new and very much improved platform in the beginning of February. Hopefully, this provides us with a much better, more functional platform to better plan and keep track of our plans for our futures.
This app is kind of a joke right? Poor design, poor user experience, looks like it’s from 2000. Nothing makes you feel better than having thousands of dollars with a multi billion dollar company that cannot even design a decent app where I can see my balance. Kids are designing apps better. Most times I click on the app nothing comes up except the delay pinwheel. I have reset my user id 5x already.
And more importantly. On the App Store you have thousands of 1star reviews with this app and previous versions. Almost everyone hates this app. Pay attention. That’s what these reviews are for. Feedback. Improving the user experience. The fact that app is so terrible is almost made worse by no action to make it better despite your customers reviews. No one is reviewing this app without actually having money with JH. The circumstances are worse than your typical situation.
The Oldsmobile of apps
All I can think is that maybe the retirement industry just has really low expectations when it comes to technology because this app, as well as the entire John Hancock (formerly NY Life) Customer technology platform, is terrible. It is kinda like how old people used to buy Oldsmobile cars cuz that is what they did for years--and they didn't realize that there were waaaaay better options out there for decades? That is kinda how this app feels. Sometimes it works; often it doesn't; but it is always clunky and awkward to use and they take their server down for maintenance about 8 hours each day. If I had a choice about using John Hancock, based upon their customer technology, I would look for other options. But my employer chose them; not me.
With Family Sharing set up, up to six family members can use this app.