Use the John Hancock app to manage your retirement account on the go. You can enroll, change your contribution rate and auto-increase percentage, and view account balance, contributions, projected retirement income, and loan information.
To log in, simply enter the same credentials you'd use on the MyLifeNow participant website.
To make changes not available on the app, or for optimal use on a tablet, log in to the full website at http://mylife.jhrps.com
Bug fixes and performance enhancements.”
Ratings and Reviews
I am not exaggerating even a little bit when I say that this is probably the worst app in the history of the iOS App Store. Steve Jobs would take one look at this hilariously abysmal piece of software and recoil in disgust so hard that he pulls a muscle. Putting aside the fact that the design looks like it was hastily slapped together in 30 minutes by a mentally deficient baboon during the Reagan era, this “app” does not even function at the most baseline level. It simply will not log you in. That’s all there is to it, you can move no further. Done. According to screenshots of what you see once you do, maybe they are doing me a favor by sparing my eyes from being subjected to such an atrocity. The ONLY feasible use case for this “application” is for teaching pre-schoolers precisely how not to develop apps by showing them the worst and most common beginner mistakes. I am not a developer and could make a better one in a day, so it’s strange and alarming that John Hancock can’t be bothered to devote a single resource towards making their laughably awful app into something resembling a working platform. I guess they don’t really care about their users or branding so much. All I can do so hope my company switched to Vanguard.
The Oldsmobile of apps
All I can think is that maybe the retirement industry just has really low expectations when it comes to technology because this app, as well as the entire John Hancock (formerly NY Life) Customer technology platform, is terrible. It is kinda like how old people used to buy Oldsmobile cars cuz that is what they did for years--and they didn't realize that there were waaaaay better options out there for decades? That is kinda how this app feels. Sometimes it works; often it doesn't; but it is always clunky and awkward to use and they take their server down for maintenance about 8 hours each day. If I had a choice about using John Hancock, based upon their customer technology, I would look for other options. But my employer chose them; not me.
Back in the Stone Age with this app
Our company Oppenheimer and Co. Inc. uses John Hancock as our 491k provider. What a shame with so many other financial service companies available!! The “verification process” never sends the verifying email so I totally rely on our quarterly statement. What is so laughable the latest offering to the employees is an “account aggregation service” embedded in the app. Who would ever use this when it’s impossible to simply view one’s 401k. I hope HR in 2019 will listen to complaints and find a better platform. Even the presentation of account info - once you get on - provides only clumsy navigation from screen to screen. And don’t bother with phone contact with the agents- long wait and not helpful. BUT they are courteous.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- John Hancock Life Insurance Company (U.S.A)
- 10.7 MB
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2017 John Hancock
With Family Sharing set up, up to six family members can use this app.