MyLVHN 4+

About 12 years ago my boyfriend was at lvh frequently for cancer treatments. My experience was not great to say the least. Most of the nursing staff was cold and I felt like the love of my life was just a medical experiment. As I argued to be allowed in his room, because we weren’t married, and waking up in the early mornings to a room of students talking about his condition as if he wasn’t there.
Because of that I have avoided lvh as much as possible. I stopped in today to pick up my sleep study. As usual a bit uneasy being in a lvh facility. Doris put me right at ease. She is an incredibly beautiful soul and an amazing nurse. I walked out of an lvh facility smiling for the first time in over a decade. And yes, I have been there a few times over the years. I wish every nurse was like Doris.

I spent about 5 hours today trying to make an appointment For Pulmonary testing. I had looked for phone numbers on the app. I could not get through to the testing place because of a problem. I was told to try again later. So I tried hard to get a number for my pulmonary doctor. There were service problems. Call back, so I got in touch by sending a message. Put her name search, it didn’t show up to message. I filled out an entire ‘paper’, on the pc. I gave my whole history, medical cards, the nurse wrote back and said I would have to pay for a phone visit. I wrote back that I only needed to make an appt. And cancel that $150 visit! The nurse wrote back, and gave me their phone number, so for the second time, there was a service or technical problem. I tried a little later, and it worked!!! After several hours of trying ! A very nice person took my call, and sent me to a person at Muhlenberg to make my app.!!! Not for the people working, but for me, this was quite frustrating. I do not like this app, and never did. I always have to dig and did for info. The app is only good for reminding me of appts.

E check-in for appointments sounds great, and would be, except it doesn’t actually check you in. I’m still not sure what the intended utility of this feather was supposed to be. You still have to wait in line and wait to check in with staff, which makes that feature a complete waste of time. Plus, they often end up asking you the same questions that one answered in the e check in anyway. Making appointments is also often a futile endeavor. In trying to schedule an appointment for a flu shot, I’ve been told for a couple of months that they aren’t available anywhere in the network. Whether that’s true or not, it’s not good. It’s nice to get ones test results to review, and the ability to integrate my appointments (made over the phone, not the app) automatically with my calendar is nice.

Other than that, this app does little to facilitate an improved customer experience and in fact often achieves the opposite. I sense LVHN has an app only because they felt that everyone else did so they should, too.