myMerlin‪™‬ 17+

This app appears to do its job but it has an incredibly annoying startup sound that cannot be turned off.
This issue has been reported for years based on the reviews so I must think Abbott has little care for its end users.

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Looking back in hindsight(always 20/20) I should have read the reviews of this product however being the trusting soul I am, I assumed my cardio guy would install a device that works….. not in this case or apparently in many other instances (read the reviews). The app fails to load, even after deleting it from the smart phone & reinstalling numerous times…. The actual device doesn’t appear to connect via Bluetooth with any sense of regularity…. Why is this product even on the market? Why are cardio guys installing this crap?? Oh that’s right, they’re getting paid by the device manufacturers (very well I assume) to install this crap into us lab rats….. sell the stock or better yet, don’t buy it!

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Oh, the app - yeah it works ok, but it’s the incredibly annoying and unavoidable start up jingle that always wakes up my wife - but only at the wrong time. Even Customer Service acknowledges many other users have also complained… but apparently still no joy. Abbot, how about offering your customers the option to turn off the start up sound entirely?! Now that would bring this 1 star review up to 4.5 stars, for sure.

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2023-0208665. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.