myMTN NG 4+

Great App and user friendly

But my complain is why is it that the app automatically logs me out after some hours of logging in. This is very frustrating as I will have to request for a new otp to login again, I don’t know if it a bug or that’s how it was designed. Pls try to fix this bug because it’s very frustrating for the user. If the purpose is for the app security why not replace it with a password instead of requesting for new OTP every time. Thanks

FIX YOUR CUSTOMER SERVICE

I bought a data plan that requires transfer(digital bundle) since Thursday and I made the transfer and I’m yet to receive my data even as at now…

This happens every time I purchase the data that I have to call the customer service and it takes hours before I eventually get the data

This time is different I’ve purchased this data bundle I’ve made the transfer I didn’t get the data,I called the customer care they told me to wait for 24hrs I waited from 24 hours to more than 72 hours now I’ve not received the data

And all they can tell me now is that the transaction wasn’t successful that I should visit my bank,even after sharing the receipt of the transaction with them they still insist on me visiting my bank……

My experience on this app hasn’t not been a pleasant one because if the customer service was good they would have detected immediately if the transaction was successful or not and not telling me to wait for hours only to end up telling me that the transaction wasn’t successful…….what if I needed to do something urgent with the data!!!! And I’ve very certain that I’m not the only one experiencing this issue……

Issues like this need immediate intervention please

Thank you ❤️

VERY BAD EXPERIENCE!!! FIX YOUR APP

A friend used my app to access her sim and I logged her out few days after to use my number on this app, but when I put my number and receive OTP on my number , I still see her account when I log in with my details and I realized that my email has been linked to her account.

I’ve called MTN customer support center more than 6 times in the last 2 days and they keep saying they can’t assist me because the app they need is down , went to the MTN walk-in center and it’s as if the whole city is there to fix one thing or the other.

Because Nigeria is a corrupt nation the people in charge don’t care how much this telecommunication companies mess up and get away with it, upon making Billions in Nigeria.. MTN is still unable to assist customers Online or provide adequate infrastructure to resolve customer issues, WoW!!!!

Dear MTN please Fix this App, it’s beginning to look like a scam in the open!!!!
Anyone who still wants to use this App should take my advice and let it be or rather switch to the next available service…


This is the worst app I’ve ever installed on my phone and I wonder why MTN is still running on version 1.4 upon making Billions of Dollars in Africa??? MTN WHY?

Ответ разработчика ,

Y'ello! VibesRepublik.
We sincerely apologize for this experience.
Please share your MSISDN with us via mail and we will be glad to assist you.
Kindly send it to customercareng@mtn.com
Thank you for choosing MTN. Have a Y'ello day!