View your medical records, plan a visit, contact your care team, find a doctor, and more with the new Northwestern Medicine app for iOS. The free MyNM health app offers an array of tools and resources for both Northwestern Medicine patients and visitors.
Manage Your Health:
MyNM is the secure patient app for Northwestern Medicine. With MyNM, you can:
• Access your health information and lab results
• Securely message your physician
• Schedule new appointments
• Request prescription refills
• View statements and pay your bill
• Login using your existing Northwestern Medicine MyChart credentials
• Track your health and fitness, including data from the Apple Health app when enrolled in self-tracking programs
Find Doctors and Locations:
We know how important it is to find the right healthcare provider. Whether you’re an existing Northwestern Medicine patient searching for a specialist or a prospective patient hoping to find a doctor in Chicago and throughout northern Illinois, we’re here to help.
• Search doctors by specialty, insurance carrier, language preferences, and more
• View detailed profiles for over 4,000 Northwestern Medicine physicians: locations, practice focus area, availability, and board certifications
• Quickly and easily locate nearby Northwestern Medicine locations, including Emergency Care and Urgent Care facilities
Access Visitor Resources:
• View parking and transportation options
• Access hospital maps and view on-site amenities
• View nearby hotels and lodging
The free MyNM app provides detailed information for hundreds of Northwestern Medicine Illinois locations, including hospitals, urgent care, cancer centers and rehabilitation.
We’re always working on improvements to MyNM. Version 1.7 includes bug fixes and improvements.
Ratings and ReviewsSee All
Beware - Communication Breakdowns and Confusion Guaranteed
The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded.
The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.
Developer Response ,
Hello- we're sorry you're having trouble with MyNM. Face ID is available - click the gear icon on the menu to visit the app's settings and turn it on. It sounds like the other issues pertain more to an issue at the clinic you visit, so this feedback has been passed along to the manager of the Fertility Clinic. If you'd like for someone to respond to you directly, please email us at MyNM@nm.org so that we can communicate with you personally.
Needs to remember pass or Face ID
This app would be so much easier to use if it was like DuPage Medical Group which uses both Face ID and remembers Passwords. Why would you break away from the MyChart interface. Thus NM app is SLOW, too many button presses to get to the info you need. This NM app is frustrating because you have to type in your password every single time and there is no Face ID. I’ve suggested to customer support via phone but doubt it reached any of the developers so I’m leaving the feedback here. The other frustration is some doctors don’t automatically have Messagibg active. I’ve had to call two different times to have my doctors activated with messaging. It’s a hassle for the doctors because I can’t request it via your help desk, the actual doctor has too. Messaging saves so much time compared to calling and being on hold. Again, DMG has messaging on all doctors. If NM could make these updates to be more user friendly like DMG, the app would be awesome. Thanks for reading.
Developer Response ,
Hello, and thanks for this feedback. Face ID has been enabled since the app was released last year, and was improved a few versions back. We'd like to hear more about how you personally use the Messaging tool - could you email us directly at MyNM@nm.org so that we can connect directly?
It’s far better than nothing. It’s probably limited most by MyChart, at best a clunky interface even on a desktop. However, iPhone app is most annoying for the poor integration with FaceID, as it only opens your collection of KeyChain passwords, instead of automatically loading the password. Then once selected from the long list manually, the password often loads very slowly, often causing me to think the app is stalled. Another annoyance is that the red alert icons don’t reset after reviewing a category. For example, currently the app suggests 3 billing issues as shown by the little, red circle, yet review shows all visits paid and account balance of $0.00. Similarly, I have persisting red indicators that haven’t reset in Tests and other categories, despite my full review of each category. Otherwise works okay and allows easy Rx refills.
Developer Response ,
Thanks so much for this feedback. We have Face ID integrated - have you enabled it the app yet? Sounds like you may just be using it for accessing your keychain, rather than actually logging in. To enable, log in with your password, then tap Settings from the menu (top left corner). Finally, tap MyChart Settings, then enable Face ID. If this doesn't fix things, we'd love to hear more: email us at MyNM@nm.org. As for the alerts - we are aware of the update issue, as well as some persistent alerts, especially on the billing icon. We're working to resolve the problem, and will have a new solution available soon, along with some better alert personalization options!
- NORTHWESTERN MEMORIAL HEALTHCARE
- 239.1 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Danish, Dutch, Finnish, French, German, Norwegian Bokmål, Spanish, Swedish
- Age Rating
- Frequent/Intense Medical/Treatment Information
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 by Northwestern Medicine® and Northwestern Memorial HealthCare. Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.
With Family Sharing set up, up to six family members can use this app.