My Optum 12+

I had hoped that the Optum app would be beneficial to help schedule and communicate with my doctors but sadly the app is full of technical issues. Very disappointing when you want to schedule a visit or lab time. Also disappointing when you need to refill a prescription but can’t reach out to your care team. They really need to work out the bugs and glitches for this app to do any good.

Optum patient portal and customer service is completely horrible. Not only has my doctor retired over a year ago and they still have her as my doctor and she’s the only one I can message. SHE IS NO LONGER WORKING THERE SO WHO AM I TO TALK TO??? Especially when it’s important/emergency and I’m told the system doesn’t change the doctor until you have an actual visit with her. I wasn’t able to get an appointment with her until 3 MONTHS OUT!! HOW DOES THAT MAKE SENSE! HOW DOES THAT HELP ME!!? THE PATIENT!!! Can’t call in to talk to her either. This is patient negligence!! So they told me their idiotic system doesn’t have any way to change or fix that. So when I wanted to file a complaint because there’s no way they should continue with this horrible system or service I was then told I can not talk to the supervisor and she would contact me when SHE has time! The audacity. At this point I’m ready to completely change my insurance when the time comes. So unprofessional and this portal does NOT help the patient in ANY type of way or form. Be prepared to lose another customer cause all through your reviews people are complaining about the same things. Do better or close down it would be the best for all of us.

The Optum app has many of the basic features that many healthcare apps have. From a strictly standpoint, it leaves those who need more than just messaging doctors and scheduling some types of appointments wanting. However, the most frustrating part is that even with the basic features that patients hope they can access, the app itself cannot connect half of the time to its own servers. You end up having to call in anyway.

Needs work.