MyPoints: Cashback Rewards +12

Missing points

As I read from another person you complete a study and then after you finish and submit it it gives you the 5 points instead of what you should’ve gotten. Also I have done several of the discovery items they tell you to do but them don’t get the points for them. I’ve lost over 6000 points due to this happening and when I reported it sometimes I get my points back sometimes they don’t even respond to my emails, some the help section doesn’t let you send the complaint and sometimes they give you the run around and you still loose the points. I’ve made a lot of money off this app so overall I have no problems with it I just quit doing the discovery points

Magic receipts

I have belonged to my points for many years now. Last year I downloaded the app to my phone and everything was fine. It was so easy to use the magic receipts for in store shopping. A month or two ago they did an update and magic receipts are no longer easy to use. Tonight I can’t even submit my grocery receipt which would have five items on it. I have been able to upload my receipts since the update (with difficulty) , but now it won’t let me do that. I’ve closed and restarted the app and even turned off my phone. Usually when you want to submit a receipt, you first select the store. Then the products you bought. And then upload the receipt. Now when I click on submit receipt, nothing happens. If they would correct this and better yet make it as easy as it used to be, then I would give it five stars because the program itself is very good.

Around and Around and Around

The whole My Points things is great, as long as it works and you don’t need any type of customer service. I have been trying to contact an actual HUMAN for over a month now. My issue is with the surveys and the fact they have blocked me from completing surveys (inconsistent responses and “under review”, although the “review” seems to be taking months). I tried writing an email and explaining my husband took a survey so the answer went from female to male. All other answers were truthful. But, they want me to send a picture of my passport or license. I don’t just send pictures of my ID online. My bank doesn’t even ask for that. If they want to put in security questions like the bank (mother’s maiden name etc…) I’d be open to that. There are many other similar sites that have timely customer service, Rakuten being one of them. I hear from them within days when I have an issue. I will be sticking with them.

Resposta do desenvolvedor ,

Hello, as we enter the new year, we aim to ensure the security of your account. We understand the concern, but rest assured, it's for the protection of your account. Please inform us of how we can address this issue for you, this way, we can get you back to earning!