myPrivia +4

I received an incredibly large bill from a Privia provider. I called billing, I called the doctor’s office, I called the doctor’s billing department. I have not been able to get to a human on the doctor/privia side, and my insurance will only send me there. I had been to 3 appointments with this provider and was charged a reasonable co-pay each time. After 3 visits had stacked up, the huge bill hits and no one would tell me how that was possible without my knowledge. It wasn’t mentioned that it wouldn’t be covered, it wasn’t something I would expect to be outside of the copay. And more importantly, even if it took some time for the bill to hit, how was it never mentioned to me as a patient? Was that not deemed important information? And this was not a surgery or anything like that. It was follow up visits that I would 100% have declined to have IF I knew…and I couldn’t get to a human to figure out if it was an accident or what.

I’m still waiting for that call back. In the meantime, I haven’t returned to the doctor bc I cannot afford it.

Today I tried to email a provider with whom I have been communicating with in this system. However, Dr. Adrienne LaFleur was not listed on the provider list so I could not send her a message. It’s clearly a glitch because you can see previous emails to her. Her name needs to be readded to the provider list as a selection.

Or the system could upgrade to allowing a new email to be sent by opening an old one. I tried to send a new email to the provider by sending a reply. This created a new message but to me, not the provider. The system also does not allow me to readdress the recipient so that way will not currently work either.

I wound up calling the provider’s office and leaving a message, which they emailed to the provider. Members should not have to go thru a third party to communicate with their provider. Please address this concern.

I utilize different televisit sites for different doctors. I must admit this one is my least favorite. I cannot seem to find a way to attach a file to send in a message. If there is a way then it’s not easy because I have not been able to do it yet. I communicate with my surgeon on a regular basis on another site and I wanted to take a screenshot of a message that he sent me in regards to staying on a medication that my doctor on this site was wanted me to discontinue. But there was no way for me to attach that screenshot to a message for me to send to my doctor on this site.

On my other two sites it is very easy and straightforward. It is just like sending an email there is a little paper clip icon that you click and it pulls up for you to choose from take a picture, choose from photos, or choose from a file.

I wish this one was just as easy. Because I had to get the offices email and send a copy of the message to the email for him to add to my file. Too difficult and too many steps.