myPurina – Pet Rewards & Care 4+

I’ve been a member for a long time and was excited for the new app. It worked great at first and my old MyPerks points were transferred to my new account. I redeemed a couple of items and had over 14,000 points left. Then all of a sudden my points and pet profiles were erased, totally gone. The app was acting as if I was a brand new member. I tried to access my points activity but I kept getting error messages. I then tried reinstalling the app, that didn’t work either. I emailed customer service and they said that my points were still in my account. They recommended that I log out and back in, so I tried that but it didn’t help. I also tried submitting new receipts but I just get error messages. I’m so disappointed because it took a long time to rack up all those points. I hope it’s just a glitch with the new system since the customer service representative said I still have my points. Please fix these bugs! I enjoy this program and really want my points back!

UPDATE: I’m changing my rating from 1 to 5 stars. Thank you so much for fixing the problems! The app is working again, my points are restored and I’m able to upload receipts!

So as a first time cat owner I was looking for a good app or website, really anything to help me take care of a cat, then I found this app! It was life changing😄!! It gives you points so you can purchase stuff in the app like treats and collars or even gift cards! You can even get free stuff like cat broth, dog treats and a call with a vet! It also gives you challenges, like spending time with your pet. It teaches you to train your furry friends too!! After a while I found another feature- it can help you pick the right food for your pet!! With only a few simple questions it’ll find your perfect match!!! I would recommend this app very much, from first time pet owners to crazy pet lady this app is for you!!!

I downloaded the new app in early September-patiently waited until October 10th to contact customer service as to why my points from the previous app were never transferred to the new app. I was informed that within 24 to 48 hours I would receive an email from Purina detailing the transfer of points. As of today, October 25th, my previous points still have not been transferred and no email from Purina. I redeemed 1300 points for a digital gift card today, October 25th. When there was no receipt of the gift card in a timely manner to my email address, I called customer service. Customer service indicated that the digital gift card would be received in 24 to 48 hours from the return email address of noreply@vcdelivery. com. This information should be shared somewhere in the app or, at the very least, under the FAQ section of the app.
This app is a mess and customer service seems to be powerless to do anything to resolve the issues that customers are experiencing. It would appear they are using a third party for the delivery of the digital gift cards. Purina-your customers and their pets deserve better than this poorly thought out and executed app. My recommendation-get it together Purina or discontinue this PR nightmare of an app.