myPurina – Pet Rewards 4+

Disappointed

I’ve been a member for a long time and was excited for the new app. It worked great at first and my old MyPerks points were transferred to my new account. I redeemed a couple of items and had over 14,000 points left. Then all of a sudden my points and pet profiles were erased, totally gone. The app was acting as if I was a brand new member. I tried to access my points activity but I kept getting error messages. I then tried reinstalling the app, that didn’t work either. I emailed customer service and they said that my points were still in my account. They recommended that I log out and back in, so I tried that but it didn’t help. I also tried submitting new receipts but I just get error messages. I’m so disappointed because it took a long time to rack up all those points. I hope it’s just a glitch with the new system since the customer service representative said I still have my points. Please fix these bugs! I enjoy this program and really want my points back!

UPDATE: I’m changing my rating from 1 to 5 stars. Thank you so much for fixing the problems! The app is working again, my points are restored and I’m able to upload receipts!

Had potential

This app seemed great at first! I love & buy the Purina brands and I’m always happy to rack up rewards points. Unfortunately, once I got enough points from one order ($$) to buy some toys, suddenly I can’t login and even though I can reset my password as many times as I’d like, I can’t login. Oh well. Do better.
EDIT**** I received a comment back letting me know how to fix issue. Double check if your email was capitalized when you entered it!! Changed my review to a 5

Developer Response ,

Thank you for your review! While we are sorry to hear that you were having trouble logging in to spend your points, we’re so happy to hear that your issue has been resolved. We appreciate your patience and look forward to your continued support.

Horrible!

There are so many things wrong here it’s ridiculous. My receipts are “going through” when submitting- but I never get my points and then customer service says they can’t see them (after a month of back and forth emails where they pay NO ATTENTION to what you are saying) then all of a sudden one customer service rep says “found em and your points will be added in 5-10 days”. 3 weeks later- no points. Message customer service again and bam- they don’t see my receipts. UGH! Seriously. What a hot mess. So 2 months down the line I still have not gotten my points. I still have not gotten someone to pay attention to what I’m saying (I seem to always get the same answer). And the app doesn’t seem to track what I have submitted either so I can watch for it. And I dread going back to customer service- it’s just a waste of time. The old system (prior to their change beginning of 2023) worked GREAT! And you could upload receipts online not just the app. No more online (though… get this… it WAS available and it WORKED! The receipts I submitted to the new program online went though with no issues- the app is where the F up is) FIX IT! You’re about to lose me and the money I spend on food with Purina. I’ll find another program that actually works and start using their food

Developer Response ,

We’re terribly sorry to learn of your experience with us. Please know that our team is working hard to fix any issues - and we deeply appreciate your patience and loyalty. Your feedback is extremely important to us, and we’d like to speak with you further. Please give our team a call at (855) 744-1216, Monday-Saturday from 8:00 AM - 5:00 PM CST.