myQQ – Quick Quack 4+

A sweet resolution experience

I got to the check in area to be told by the young lady I couldn’t go through the car wash with the kayak rack on my roof. I have been here several times with no problem lately and even have an active membership. So I asked politely to speak with the manager, his name is Low. Low informed me of a recent negative incident and now they must again enforce their policy of no entry for vehicles having man-installed parts like bike, ski, kayak racks, etc. However, he did come up with the solution that from now on I must request them to remove the features that cleans the roof top. Now that is EXCELLENT customer service!!! Imagine that, a real solution!!! Thank you Low, you are an awesome manager. Cheers!!

Developer Response ,

We are thrilled to hear that! Thank you for choosing Quick Quack Car Wash.

Better since

Line moves quicker since the long awaited 2nd check in line. Now their is a second line for non members to back up the line to louetta rd. Both lines are members/non members so still no designated line for members. You guys have such a great business model and the employees are fantastic but they have an impossible job of trying to make everybody happy. A members only line alleviates employees of any extra hassle of a line and frees them up to do other house keeping jobs, like empty trash etc.I believe 3 competitors have opened up in the past six months, and your louetta road and N Eldridge location is not on a lot of real estate. Again a designated members line gets your bread and butter customers through quickly and hopefully satisfactorily.
Time is money.

Rocklin QQ Rocks

The Rocklin QQ is the best. I drive further to this location because of their great service, efficient washes and their vacuums! I was there earlier today, an employee was making rounds checking the efficiency of each vacuum station. I was complementing this QQ location to him and it happened to be the manager. Good oversight and quality control truly makes a difference. I was impressed because I can go to any vacuum stations at the Rocklin QQ and it will work and work really well. The employees are personable, genuinely helpful and appear to take pride in their work. This location definitely stands out!