MyQuest for Patient‪s‬ 12+

I don’t like that it is impossible to get a response to my question about a particular doctor’s nonreceipt of my results, and I really don’t like it that I get my results several days after my doctor! With two of my doctors, it took too many days for them to react by prescribing needed medication and if I had gotten my lab results at the same time, I would have been able to call their offices to hurry things along! Also, I asked in your Help whether Dr. Wong got my glucose and A1c results and if not why not; I brought you his order when I came in to your lab! You just sent me another copy of all my lab results and that didn’t answer that question!
Otherwise, I like your lab, your personnel, and your ap/site.

It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results.
The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.

For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!