iPhone Screenshots

Description

The MySubaru app makes owning your Subaru easy by connecting you to your vehicle with features like remote start*, remote unlock/lock, service scheduler, digital service history, vehicle locator, and 24-hour roadside assistance.

Whether it's starting your vehicle from the comfort of your home, scheduling a service appointment, or locating your vehicle, the MySubaru app puts the power of your Subaru at your fingertips.

Features:
- Remote Start*
- Remote Lock, Unlock, and Vehicle Locator**
- 24-Hour Roadside Assistance***
- Schedule Service Appointments
- Track Your Vehicle’s Service History
- Access Owner’s Manuals and How-To Videos
- Find Nearby Subaru Service Centers and Subaru Retailers
- Contact Subaru Customer Support
- Get Vehicle Service Reminders and recall notices
- Real-time Vehicle Health Notifications**
- Plan and save trips, then send directions to your STARLINK navigation system**
- Access STARLINK Safety and Security features**
- Remote Climate Control settings from your smartphone**
- Remote Horn and Lights
- Automatic Collision Notifications**
- Exclusive special offers and coupons
- Manage the drivers in your household with Boundary, Speed, and Curfew Alerts****
- Touch and Face ID for Remote Services

*Remote Engine Start available on keyless access with push button start vehicles. Remote Engine Start with Climate Control available on vehicles with keyless access with push button start and automatic climate control. Not available on vehicles with manual transmission.
**Subaru owners must have an active STARLINK subscription to access remote services.
***24-hour roadside is included in standard 3-year warranty and after 3 years with a gold package.
****Available on select 2019 models and later.

What’s New

Version 2.3.91

We’re always changing and improving MySubaru. To get the best experience, make sure updates are turned on. In the newest release you’ll find:
• Redesigned homepage – Simplifies actions and optimizes the experience for various device sizes
• Vehicle maintenance notifications – Alerts you when it’s time to take your Subaru to a retailer for service
• Climate settings update – Save and send climate settings to your vehicle in one simple step

Ratings and Reviews

2.4 out of 5
310 Ratings

310 Ratings

davidbuckley ,

Seems may eventually work but...not now.

2 stars because the app looks ok and because I love our Subarus but really should be 1 for lack of functionality.

First, when asked for my VIN to find my account, app would absolutely not allow me to paste my VIN from my note keeping app. So I had to switch back and forth to type 17 digits into the lookup tool. And, no, “security” is not a reason, it’s just bad UI design, period.

Oh, not only can you not paste into the app, you can’t copy from the app, as in I tried to copy a dealership address to look up driving directions and, yeah, app would absolutely not allow me to copy the address. Just bad.

Then I tried to schedule one of the ten or so appointments for the services I chose from the list of morning and afternoon choices: “oops, something went wrong, call to schedule your service or cancel”, 10 + offered appointment slots, same error each time. So, I finally pressed the “call“ button and the app connected me to the voicemail of the dealership warranty manager. Really?

I sure hope I can get my service done though. I left a message, I think they’ll call back. I’ll let you know.

Moaners23 ,

Super Irritated

The App suddenly stopped working and all remote services have ceased to respond. I called Starlink like the failure prompt directs. They couldn’t find a problem and told me to take the car in for service. I made an appointment for the following day. I drove the hour and a half to my dealer. The car checked out fine. I called Starlink again and was told they’d call me back. I drove the hour and a half back home. I was called by the folks at Subaru who are the contact people who interface between Subaru engineers and the customer. I explained that I have shut down my phone multiple times, reinstalled the apps several times and updated the car’s software all to no avail. I was told they would have an IT person look into it “in a couple days” and that he’d call back in a day of two. 🤯
So today I got that follow up call and was told it’ll be a few more days...not counting the weekends “because they don’t work weekends”. 🤯🤬🤯
I paid for this service. The remote features are a huge selling point on this vehicle (which is only a couple months old) and to be so lackadaisical about this is totally shocking to me. I really thought highly of Subaru and my purchase experience. I raved about it online to friends and family. Now I feel like the high end service may just be during the sale of the vehicle.
I think I may have made a mistake in purchasing this car. ☹️

Developer Response ,

We are so sorry for the inconvenience! We would like to see how we can help! In order to assist you further, we need some additional information. Please give us a call at 1-800-SUBARU3 or email us by visiting www.subaru.com/contactus and reference your review in the subject of the email. We look forward to hearing from you and sorting out the issues that you are experiencing.

MT894652179 ,

Good, not great

The app offers some good features, but is not as comprehensive as other vehicle companion apps I have used. That being said, the subscription fee for the remote features in this app is lower than the other vehicle companion apps I have used. The remote start and destinations have worked fine for me thus far but, like others, I would also like more options for the remote start duration. I would also like if the status of the cars locks were easily visible or, even better, that the app would send you a notification that your car is unlocked if it remains in that state for a certain amount of time. The tire pressure data has never populated for me, but that’s not a huge deal. Overall, a decent app but with definite opportunities for improvement.

App Privacy

The developer, Subaru of America, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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