mySunrun (legacy‪)‬ 17+

Especially considering the dependencies placed on it. Here’s the problem, you, as the solar panel leasee are the SOLE and ONLY monitoring mechanism for your setup. Worse yet, you have to rely on this klugey, I'll tempered application and the strangely arcane reporting/graph tool that SunRun either bought at a garage sale or allowed/enlisted the CEO’ s nephew and myopic aged Normandie to provide development expertise.

If by some strange happenstance you happen to detect a problem you are then left to deal with the “customer-service representative” in order to get a service ticket opened. Every one of these guys have been schooled carefully at the School of Nope and Don’t Bother my CEO. There is no escalation path and the techs are free to chastise the leasee as they see fit. If you are lucky enough to get an actual tech to fix your problem, you're likely to find that they are as frustrated with the CSR area as you are. The actual techs seem to do a great job and genuinely care about their customer base, too bad no one else passed the sales area does, but that's the way it is. Good luck!!!

We’ve had solar on a few home prior to moving to our current home. All had solar with other providers. Never had an issue! Now in the new home, sunrun was recommended by a trusted family friend. What a disaster. From installation, to customer service and even the app! Wish I could go back in time with the knowledge I have now to avoid sunrun at all costs. Now we’re stuck with a prehistoric system and prehistoric technology with customer service that barely understands what I’m trying to ask. SunRun hires out all their work and they literally offer no hands on service, it’s all sub contracted out! And if your wondering, they hire the cheapest contractor to do the work (trust me, it shows too!), then when they are no longer welcomed on your property, only then, do they go with a slightly more expensive contractor to come out and clean up the cheap contractors job! They’re actually referred to as “the clean-up” crew!
The app, oh the app! It’s great keeping tabs on our months old service requests and providing the 800 number to call and that’s pretty much it. It also shows you how much fossil fuel you’ve saved from being consumed! Awesome! Where it lacks? EVERYWHERE! No real-time production numbers, no array monitoring, no inverter status, no panel status, no panel or bank production numbers, absolutely nothing useful except for showing your past production numbers!

This app has a very nice layout with both numerical and graphic representations of solar capture across time. It is easy and friendly to view and understand. I also very much like the numerical comparisons to other energy sources, which I consider important real-world information. The other tabs such as account settings and such are readily accessible.

On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.

The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.