Check your usage, Wi-Fi and bill easily, from anywhere, with the MyTelenet app.
Convenient, because it's all in one place. That means never having to search again, and always being up to date on the latest news about your monthly plan, services, products and more. That's the MyTelenet app!
Check your usage
- Track how much mobile data and how many texts and minutes you have used so far.
- Find out when your internet usage will be reset to 0%.
- Choose additional control by configuring usage notifications.
Improve your Wi-Fi network
- Check your network and be immediately aware of an internet problem.
- Solve Wi-Fi problems in no time by diagnosing your network.
- Make your Wi-Fi coverage giga-fast everywhere by ordering a Wi-Fi pod.
- Give your guests instant access to your network with Wi-Fi Sharing.
- Measure your internet speed or reboot your modem via the app.
Pay your bill in a jiffy.
- Check your outstanding balance and pay it directly in the app.
- View bills from up to 14 months back.
- Authorize and administer direct debit payments.
Manage your products
- See all your products, clearly presented in detail.
- Take an additional product or disable an option.
- Check and update your customer account, login and other personal details.
Questions? Use the Help function
- Navigate to the answer to your question.
- Chat directly via WhatsApp.
- Ask experts in De Netweters.
- Find the nearest Telenet shop.
Want to have everything all in one place and always be up to date? Then download the free MyTelenet app now!
Tips? All your feedback makes the app better. So feel free to let us know what you think in the app itself!
What's that sparkling? It's a brand-new version of the MyTelenet app, with fewer bugs and several other improvements. Be sure not to forget to update your app!
Know what else sparkles? Stars! You can be one too! Be sure to leave an app rating if you're as happy with the improved app as we are. Do you have a golden tip for further improvement of our app, or is something less than stellar? We'd love to read all about it via the feedback form in the app. Then we'll get to work on it!
Beoordelingen en recensies
The Addition of English to the Mobile App
Thank you for adding this additional feature! I love Telenet!
Unreliable and dishonest company
Appointment with technician to install internet connection was made. Telenet informed that technician would come between 12:30 and 6pm, and most likely around 2pm. As we are in the middle of a relocation we proactively called customer support the day before AND the same morning and asked that the technician should call us should there be nobody at home. It turns out that technician did show up but at 12:25 (he left a note with time stamp, ie outside the scheduled time frame when none was home. When calling customer support to complain they said that technician came at 11:41am. That’s impossible as we were home at that time with front door open. Unreliable and dishonest company.
De ontwikkelaar, Telenet, heeft aangegeven dat volgens de toepassing van het privacybeleid van de app gegevens kunnen worden beheerd zoals hieronder staat beschreven. Ga voor meer informatie naar het privacybeleid van de ontwikkelaar.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Toepassing van het privacybeleid kan variëren op basis van bijvoorbeeld de functies die je gebruikt of je leeftijd. Lees meer
- 99,1 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
English, Dutch, French
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