MyUofMHealth 4+

No complaint about the healthcare service itself, which is wonderful - attentive, caring, thorough, and authoritative.. The institutional system, however, could be improved, in at least two specific respects:
1. Accessing Medical Records is much more complicated than it should be and needs software updating. I was warned by a nurse about this, but spent over an hour anyway, hoping to find a needed document, which I never did.
2. The Sleep Disorders Center needs to follow up with the patient with some interpretation of their test results, no matter who orders the testing. They did the test and they are the experts. I’m thinking that both the Center and our primary physician thought that the other would do this. We heard nothing from either of them about these results, and were not competent to interpret them ourselves.
Lillie Shadle
Neil Shadle

My dad was hospitalized on Feb 7 with Covid pneumonia. He has a very complicated health history including a kidney transplant and aortic valve replacement, which were both done at U of M. Being able to review his labs and read his doctors visit notes have been soo helpful and informative. I found out trough the doctors note that he had a period of afib overnight. He knew something had happened, but was unable to tell me and the nurse that was there when I arrived was not aware of the event. Soo appreciate the transparency that U of M offers through this app. Also, thank you for allowing visitors for Covid patients. This has helped his psych so so much. Not sure where he’d be if I wasn’t able to come see him everyday.

In general, the app is OK, though the recent switch to a screen of big buttons has made it harder to find information after that initial visit to the app. Once I’ve opened something, it disappears from the button list with no way to find it again. Frustrating. Just now, I composed a long message to a doctor, was doing final editing, when my finger randomly bumped the screen. I was taken back to the Home Screen and my message had utterly vanished. There is no Drafts folder. When I go back to the same doctor within Messages, there’s no sign of my message. It is, infuriatingly, GONE. This is utterly unacceptable. When I went to the app’s entry in the Store and follow to link for app support, I get kicked to a web page with general FAQs for the web portal, not support for the app. MORE frustration. Please fix these! When you’re looking for medical advice, the last thing you need are a long list of technical frustrations.