MyUPMC 12+

All my friends tell me how they hate using these “online portal accounts” because they believe that they are difficult to use. I used to feel that way too! But the UPMC portal was easy to setup and easy to use. It really does make reordering prescriptions easier and lab and test results are there usually in one day or less!! You can’t beat that! How awesome to not have to sit and worry about a blood test result or a scan until you can get another appointment to see your doctor for your result. There’s a brief review of your results right there at your fingertips! You have the control of your results! And you can message your doctor any questions that you may have. I especially like that I don’t have to call the office and take up the nurses time asking them questions that I can now directly message to my doctor. And I’m sure they appreciate it too!

We’re so glad you’re enjoying MyUPMC and appreciate your positive review! We’d like to share your review with other UPMC patients to encourage them to use the app. Can you please email us at MyUPMC_Feedback@upmc.edu so that we can share more details?

I like that I can see all of my test results in the app - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance.

The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment.

However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept.

Hi, thanks for letting us know about the problem you're having with billing in the MyUPMC app. We are sorry that you've had a frustrating experience. Your feedback is very important to us, and we'd love the opportunity to work with you to fix the problem. If you'd like, please send an email with a brief description of the problem to our technical team at MyUPMC_Feedback@upmc.edu, and we will be happy to work with you to fix this issue. Thank you so much.

Not long ago the MyUPMC app was updated to give more access to pages you could access online but were unavailable in the app. During this update they also removed the in app functionality of messages and appointment notifications. Now when you tap on anything it takes at least 10 seconds to open a browser window and load the content you’re looking for. Compile this with the multiple messages before and after every appointment (messages that I’ve already read bc they were forwarded to my actual email address) and it’s nearly impossible to clear out the clutter in the notifications to locate information that’s actually important and helpful. The web portal pages have no “mark all read” feature, and the notification tab in the app has no “clear notification” functionality. They’ve taken an app that made electronic health records easy to access and complicated every click/tap needed to engage. The website is no better. Three clicks to get to the new letter/message - filed deep in a overly complicated filing system. Poor execution of a good idea.

Hello, thank you for leaving your feedback as we're always striving to improve the app. We apologize for the negative experience. We've passed this feedback onto the appropriate team for review. For additional help, please contact the MyUPMC Support Line at 1-866-884-8579 and they'll be happy to assist.