MyUTHealth 12+

Exceptional Care

Although there was confusion with my insurance HMO or PPO, the receptionists staff did their due diligence & expedited the insurance mixup, so that my office visit wasn’t delayed but only 10 minutes. Great job!

All of my care team were very professional, confronting, understandable & knowledgeable of my care which made my painful experience to & from the office worth every second of my visit.

Dr. McGarvey & his assist were very gentle when they assessed my left ankle, which was hurting a lot while at rest, as though they personally experienced my pain, too. Made me feel good because I hold all of my pain in as much as I can; So when I say I’m hurting it’s 100 on pain scale of 10 because in my mind a 10 pain level is nothing compared to the pain I experience with every step that I take.

I would like to give a huge shout out to the nurse, xRay tech, and checkout staff that provided me care during & after my visit because they ensured they were quick with whatever care they had to do.

To all of my care team, words cannot express my appreciation & gratitude that each & everyone of you gave me during my visit. Sure was worth the long drive to Houston, a motel stay, and a long trip back from Houston to Lake Charles, Louisiana, which was worth every second.

I sure am blessed to have you on my team.

Blissed,

Ginger Begnaud

The portal is a must have tool on my phone homepage

I use the portal 2-3 times weekly. Caring for mom is so much easier now that all her doctors are in the MyUTHealth. All appointments, records of labs, procedures, medications, follow/up and visit summaries are instantly at my fingertips. I am gradually changing all my physicians to the UTHealth program. Two program changes would be so wonderful…. A patient note section that is accessible from my phone while in the office with the medical team. Also, my mom is on lots of medications each visit there are changes, adding a note to myself on the med list or try to remember when we get home and change her med box. Sometimes the meds are just not doing what they are suppose to or maybe a reaction… making that notification on that specific prescription would be such a huge difference for us. You see sometimes my sister or my brother have to take mom, but if I could note everything as it takes place to her file I would not have to make notes at my house, mom’s, my sister and my brother. It would be almost like having an assistant… I spend more time on the computers seeing to mom, than I ever did at my job before I retired. All the book/screen time is killing me.
Thank you… just doing my best trying to be a good daughter.

Ответ разработчика ,

Thank you for your feedback! If you wish to share your experience in detail with us, please write us patientexperience@utphysicians.com, or call us at 713-486-1875.

Excellent Communication Tool

This app facilitates timely communications with my providers. No more missed phone calls and the ensuing phone tag. Functionality is above average. The only recommendations would be to allow corrections on questionnaires and allow comments on post procedure questionnaires. The post procedure pain & function questionnaires are vague. A more accurate assessment would allow a pre/post procedure comparison. I had significant improvements following the procedure but questionnaire asks about interference with activities I enjoy. I didn’t attempt some of the activities I used to enjoy because I didn’t want to skew effectiveness results by attempting to play golf when I haven’t played in two years.

Ответ разработчика ,

We are always looking to improve the app and value your feedback. Thank you!