MyVTech Baby Pro 4+

EDIT: bug fix / developer response helped! Very happy with app. One suggestion: would love to be able to keep app sound open in the background.

I’ll update this review as soon as this bug is fixed, as I’m otherwise very pleased with the app. Currently with the 1.1.33 version, when attempting to use the live camera view — “Camera” in the app — it gets stuck on the blue loading page (with the bouncing ellipses) for no rhyme or reason, and no there’s nothing wrong with my internet connection. Occasionally I can close / re-open or double tap “Camera” which will open up the live video, but otherwise the loading page can get stuck for hours. I prefer to use my phone over the actual Vtech hardware because it’s more convenient, so please, please fix the iOS software!

To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

App is fine to view live, a little choppy sometimes but does well enough that if parent unit ran out of battery I can still watch the baby. However when attempting to watch the “Recents” motion detected video clips, at least 90% of the time the video fails to load. You can’t tell if kiddo is actually waking up or if a curtain simply fluttered, and the app is complete junk trying to restart it or getting the video to load. Edit after company response: I don’t know how it’s possible, but the reset actually made it worse. Instead of it not working 90% of the time, it doesn’t open at all- just displays a black screen for several minutes before declaring “failed to load video”. There is no way to reset factory settings on the parent unit so I deleted the camera in the app and removed the parent unit off my wifi. After reconnecting the parent unit to the wifi, I added the camera as a “new camera”. I lost all of my saved memories in the app and magically the app now performs worse. One star review stands, if not even moreso.

Several months later, several updates later… still the same terrible issues with viewing “Recents”. You can watch maybe 1-2 clips before the app glitches and shows a black screen with “failed to retrieve video”.

To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

I have been using this app for the last 9 months. Most of the time it works great, I do like the recording feature of motion detection but I wish you could save the videos. My app however has a lot of glitches where it won’t load the monitor and sits for 5 minutes just trying to load, meanwhile my husband is right next to me and his app loads everything just fine, same network so I don’t get the problem. I will restart my phone and it doesn’t help, all of a sudden it just starts working again. Lately I’ve also had problems with my app/monitor saying it’s offline throughout the night when I’m sleeping. How is it supposed to notify me that my baby is awake if I have to refresh the screen? Also since the last update my video recording of the motion detection is no longer working. It still notifies me that the motion was detected but there are no videos listed. It’s not a bad system but definitely has some bugs.

Update: I was told to restart my router and unplug/replug the monitor to reboot that as well. I tried it and the motion detection recording still doesn’t work.

We're sorry to hear about the issues you're experiencing with the app. Based on the symptoms you've described, we believe that a power reset of your camera and WiFi router may help to resolve the connectivity issues. To power reset your camera, please follow these steps: Unplug the camera from the power source. Wait for about 30 seconds. Plug the camera back in. Please wait for a few minutes for the camera to reconnect to the Wi-Fi network and for the app to establish a stable connection with the camera. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We look forward to hearing from you.