MyVTech Baby Pro 4+

EDIT: bug fix

EDIT: bug fix / developer response helped! Very happy with app. One suggestion: would love to be able to keep app sound open in the background.

I’ll update this review as soon as this bug is fixed, as I’m otherwise very pleased with the app. Currently with the 1.1.33 version, when attempting to use the live camera view — “Camera” in the app — it gets stuck on the blue loading page (with the bouncing ellipses) for no rhyme or reason, and no there’s nothing wrong with my internet connection. Occasionally I can close / re-open or double tap “Camera” which will open up the live video, but otherwise the loading page can get stuck for hours. I prefer to use my phone over the actual Vtech hardware because it’s more convenient, so please, please fix the iOS software!

Developer Response ,

To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

Don’t like new updates

I have been using this app for the last 9 months. Most of the time it works great, I do like the recording feature of motion detection but I wish you could save the videos. My app however has a lot of glitches where it won’t load the monitor and sits for 5 minutes just trying to load, meanwhile my husband is right next to me and his app loads everything just fine, same network so I don’t get the problem. I will restart my phone and it doesn’t help, all of a sudden it just starts working again. Lately I’ve also had problems with my app/monitor saying it’s offline throughout the night when I’m sleeping. How is it supposed to notify me that my baby is awake if I have to refresh the screen? Also since the last update my video recording of the motion detection is no longer working. It still notifies me that the motion was detected but there are no videos listed. It’s not a bad system but definitely has some bugs.

Update: I was told to restart my router and unplug/replug the monitor to reboot that as well. I tried it and the motion detection recording still doesn’t work.

Developer Response ,

We're sorry to hear about the issues you're experiencing with the app. Based on the symptoms you've described, we believe that a power reset of your camera and WiFi router may help to resolve the connectivity issues. To power reset your camera, please follow these steps: Unplug the camera from the power source. Wait for about 30 seconds. Plug the camera back in. Please wait for a few minutes for the camera to reconnect to the Wi-Fi network and for the app to establish a stable connection with the camera. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We look forward to hearing from you.

Stopped working

Bought March ‘23. This camera/app worked great for about a year and now nothing. The new updates were horrible and made things worse. Picture on app went from clear to fuzzy like the camera couldn’t focus. Now it will ONLY work during the day (night mode off) if there is light in the room. At night this camera is now pointless even if night mode is on. I’ve even tried turn the light on the camera on which works, but does no difference in being able to see our baby. When we turn night mode on we can see our baby for about 30 seconds and the monitor slowly fades the feed away to a black screen. Before this we also notice when opening the app we would have to close it and reopen it to see the live feed. It would never work on the first try.

Any help to fix this would be appreciated. Really don’t feel like tossing this just to go by another one..baby monitors aren’t cheap.