myWisely: Mobile Banking 4+

I put in a dispute because someone overcharged me and the lady I talk to misunderstand me. This led to them dis activating my card WITHOUT telling me that they were doing it. I went to go use my card today and it wasn’t working and I had no idea why. We’ll come to find out after messaging like 7 people calling 4 more that I have to get an entirely new card because they can’t reactivate my card. Something needs to change. I was also giving misinformation by one of the agents that if i canceled the dispute that they could unlock my card. I now have to wait 7-10 DAYS or pay $24 to get a new card tm. This is absolutely ridiculous. First, you should notify people if you lock their card, especially because you don’t know that it was them in their account, there could be others that have access to those things. Second, you should make it so people are able to get their cards to work after something like this because I don’t have time to wait for a new card. I am a very busy person and don’t really have time to not be able to use my card. How am I supposed to eat? I don’t carry cash because I get paid through this app and there aren’t any ATMs near me to get it out. This needs to change. I do however really like this card and like that I can save things in labeled envelopes and see how much money I have at any given time. I also like that I can see exactly where I spent my money whenever I would like to.

Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CV

I had lost my card a while back but locked it and would transfer my funds over to my main bank account. I figured I’d mine as well get a new card so I called and let the gentleman know that I had been transferring funds from one account to another and I really need access to my money because this is my main source of income. He said he understood and that I’d be fine. Later that evening I go to my account and it won’t let me transfer any funds until I get the new card, which is unbelievable. It’s so easy on other apps to do these sorts of things thru the actual account and yet now I’m screwed and can’t get access to any of my money. So I call back and the lady just kept yelling loudly that you have to wait for the card! And kept ranting about the card. I nicely suggested to maybe talk to your higher ups so you don’t have to deal with this anymore and calmed her down. But this absurd and truly unprofessional. I shouldn’t have to pay 40$ to get a next day delivery or wait 10 days on my card that has my hard earned money on it

Hello, we'd like to see what happened with your account. Please get in touch with us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CV

ADP loses here. My employer switched payroll processors from and ADP competitor ( that doesn’t offer an integrated bank option such as Wisely) to ADP. My payroll was formerly being deposited into 2 other banking solutions that are well known and widely advertise ‘get paid two days earlier’ . My employer would process payroll on noon on a Wednesday and I would get the deposit by 4PM - a whole 3 days before my Friday payday. After the switch we got stuck in ADP’s monstrous batch processing cycles and that 3 days shrunk to a solid and barely 2 days before my advertised paydate. I thought going to Wisely would put them on par with their bigger and better competitors in this metric. I didn’t. On to the app itself Wisely doesn’t offer any features and in fact less meaningful features than the other more well known solutions in their space. Don’t waste your time with this app. The reviews regarding customer service here are troubling also. Stick with the better brands here you will thank me.

Edit: You have to opt-in to get early direct deposit unlike peer apps in this group in which it’s automatic. Their TOS verbiage about this is far more restrictive concerning the competition. Wisely is hung up on ‘payment instructions ‘ AKA Payment File. I’m telling you that Wisely is an also ran in their arena of similar app and card offerings.

Hello Dave, thank you for your input. We certainly value your feedback and I will provide this over to the appropriate department. Please be advised the early deposit feature is for you to receive your deposit up to 2 days earlier and may vary depending on when Wisely receives the info for your deposit. For more information on how it works please visit https://info.mywisely.com/pay/early-direct-deposit. Thank you, CV