MyZio 4+

I used to hook up these kind of monitors abt 20 years ago and they were so difficult for the patient bc there were so many wires. They would always fall of then they would have to redo the test. Plus having to write down everything you do from the time you get it on till it’s taken off. Being able to log everything on the app is so nice. No paperwork. Plus the fact that it in NO wires at all. Having to were it for 7 days would be unbearable but this is gonna be a breeze.

Received a new patch and put it on. I know I have to update the serial number in the app. Opened the app and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded the app and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information.

This might seem like a common sense question, but I haven’t seen a single thing answer my question. Can I delete the app after the two weeks is up? I’ve mailed my patch back already, and am waiting on my results, but do I need to keep the app until my results come back? There was also no clarification as to whether or not there was a limit as to how many entries you get. It says it’ll only show your doctor 50 entries, but can you enter more? I only entered exactly 50, so I never found out, but it made me very nervous at the beginning that I’d have a limit. Obviously there’s the customer service line, but that’s not always accessible for everyone and would be better to have some sort of online messaging service for customer service, or a more in depth FAQ page.