Manage your Ziply Fiber account right from your smartphone or tablet with myZiply. It’s full of easy-to-use tools and features that put you in control. View and pay bills, check past billing statements and payments, and make updates to your account settings. You can also use myZiply to contact the Help Center when you need service support, or you simply have a question.
It also has additional control features that let you check the status of your service order and reset your modem or TV set-top box.
myZiply makes it easy to manage your Ziply Fiber account on the go. User-friendly features let you update details in your account, check up on billing and payments, even do some troubleshooting. If you have high-speed Internet, get myZiply to easily manage your account from your mobile device.
- Easily reset your password.
- Update your billing address.
- Link and unlink your myZiply accounts.
- Sign-up for paperless billing.
Billing and Payments
- Make a one-time payment or schedule your payment.
- Set-up and manage payment methods.
- Enroll in Autopay.
- Access your current bill and past billing statements.
- View your payment history.
- Reboot your modem or TV set-top box.
- View and update your service order.
- Read our FAQs to quickly find the answers you need.
We are continuing to enhance the myZiply app to make it your complete Ziply Fiber self-service tool.
Ratings and Reviews
Not a good start with ziply
Ever since Ziply acquired Frontier, I’ve had multiple issues. My first payment made to ziply was paid (confirmed payment was processed with bank) however, they have no record that I made the payment. In fact, now they are charging me for two months of payments (previous month and current) plus an additional late fee. After over 45 minutes on the phone with their customer service, the rep said she would need to submit a request to their billing department for resolution and that I should be receiving an email with instructions on submitting a copy of my bank statement showing that payment was made. It’s been about a week and still no email. I downloaded the myziply app thinking that I can access my account to see if this was resolved without having to go through calling again but, their app crashes every time I try to set up an account. While their actual internet service has been fine so far, their backend accounting and user infrastructure has been abysmal. Please fix this ziply and stop wasting my time!!!
Ziply Fiber vs Frontier
I regretted switching from Xfinity to Frontier but I was looking for ways to save money. I was instantly annoyed by how slow my internet connection was and the many times it was disconnected during important circumstances. I’ve had numerous problems with Frontier cancelling my service because they “accidentally” lost my payment and several problems with watching live tv. Now that Frontier became Ziply, I am even more frustrated to find out I can’t watch shows that I’ve recorded or even live tv from my phone using an app. While the Frontier app wasn’t nearly as efficient as Xfinity’s, I was still able to watch live television, recorded shows and even on demand from the convenience of my phone. Ziply doesn’t offer this. Instead they offer ways you can pay to stream. I don’t want to pay more money to stream when I was trying to save money in the first place. I am so disappointed with my cable company and I can’t even believe how much money I spend on a monthly basis and not be happy with my service.
It’s funny how the other review is several years old and here I am having similar issues. I used their app to make a monthly payment. It told me that it didn’t work and to try again. 3 times this happened with no confirmation of anything actually working. Then, my debit card shows 3 payments pending to Ziply. After spending way too much time chatting with a rep online, she says sorry we don’t even show you’ve made a payment so how can we refund anything?? Wait for a few days and then we can help. A few days pass and here I am STILL hearing them say, there is no record of payment so we can’t help you. Meanwhile they have a hold on $150 . My bank can’t help until Ziply releases the payments… so messed up. The company will not take responsibility for their faulty app. I’m about to just disconnect my landline and cancel service . This app is CRAP. Do not use it.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Northwest Fiber, LLC
- 19.7 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
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