NALA Send Money to Africa ٤+

I found out about this app through someone on social media that goes to Ghana a lot. I’m a new customer that now uses this app on the regular. I did experience a problem one time sending money to Ghana but when I send to Nigeria, there wasn’t a problem. I like everything about this app. I like the countries I can send to. The options to send like to yourself, different banks, etc. I can go on and on. I’m very thankful.

Thank you for the 5-star rating. 😊 The feedback you have provided above goes a long way in assuring us that we are in alignment with our customers' needs. 🫶 Thank you for trusting us to serve you.

I recently attempted to use Nala for an international money transfer to South Africa, a service they claim to offer. However, my experience has been frustrating, to say the least. I initiated the transfer 11 days ago, and it has still not gone through. To make matters worse, I’ve reached out to their customer service multiple times, but I’ve received no response or assistance. For a platform that markets itself as efficient and customer-centric, this experience has been highly disappointing. I would strongly advise anyone looking to make timely and reliable payments to South Africa or other African countries to reconsider using Nala until they improve their service and communication.

Finally, someone responded to my several messages after 2 weeks of initiating the transaction with comments like…’going forward, do not send messages, we will respond when we get a response from our partner’ another- “I am only trying to help you” as if the staff is not been paid for their work.

I am just waiting for my transaction to go through after two weeks so I can delete the app.

Hello, Petrxn! We understand how frustrating it can be to experience delays in getting a response. We empathize with your experience regarding this particular transaction and can confirm that it’s rare for a transaction to take this long from our partners’ end. Rest assured, despite any delays, your money is safe with NALA. 🩵 We’re working on growing our team to ensure faster support in the future. Thank you for your patience, and we look forward to serving you. In the case that this has not been resolved for you, please contact us on mamanala@nala.money. 🙏

I truest had high hopes like many for this app. But the currently have my money sitting in limbo for 4 days now and another four days waiting for my account to get verified. Every time you talk to someone the claim it is being escalated. Looking at the number of complains about funds sitting I. Limbo and days to verify accounts it is common with them. Give me a reason to update this with better ratings.

Adding to my above review. It took days to verify me. Now every single transaction is take days. They always have issues on the other end yet other apps are delivering instantly. Customer service is very vague and seems to always be escalating things yet it still takes days to move money by mtn. Great rates but is it worth waiting days for the transaction that they claim is instant. They need to do better.

Hello Max. We understand that we have committed to instant deliveries. We apologise that your experience was not desirable. We have improved our delivery reliability considerably. Please reach out to our customer support team via mamanala@nala.money for any enquiries you may have on the points you have raised in your review. 🙏