Nanoleaf 9+

Update: After a lot of effort I managed to get things to work. I basically had to restart everything including the router and clear the settings on the hardware several times. In any case I finally got it back up and running.

I’m not sure what happened. Everything was working just fine and one day it said that my lights were unreachable. I did a soft reset and a hard reset. I unplugged it, I’ve turned my phone on and off, I have unpaired and now I cannot even pair it back up again. I have no idea what else to do. The hardware works fine but it seems I am unable to connect it back up to my device. I’ve reached out to customer service and still have not heard back. Nice lights if you can keep them connected but for me something broke and I have no idea what I could do to get this back up and running. They are a lot of money for something that just quits.

I saw these on an ad and thought it was just another too good to be true device that would help transform any setting in your house to a modern and elegant feel, and after taking the leap to purchase two triangle starting kits and set them up, believe every word when I say these are REMARKABLE!!!! I was a little intimidated by the setup as I wanted to make sure I placed them in a straight line but once you get the first 2 center panels aligned just right, the rest building outward just fall into place. The moment I turned on the power, I was completely blown away by the visibility and variety of lighting it gave off!!! I played with it during sunlight and before I knew it, it had transitioned into night outside and I was able to adjust the panels to accommodate the different lighting ambiance. I was really happy to see these were an any-time-of-day lighting kit that can set the tone of any atmosphere. There are endless possibilities with these panels from pre built in settings to discovering color patterns found through the app that you can test and download to make up your own desirable library! The technology behind Nanoleaf is like no other (it even has touch capability!) and I’m so excited to continue playing with my lighting setup and am absolutely going to buy more products to add to my setup. Thanks for making such a GREAT product Nanoleaf and taking zero shortcuts to creat products how they should be, impressive!!!

I really wanted to give a positive review of this product, but the app is just too unreliable. I don’t know that this is an issue with the hardware, as it’s good with changing colors and brightness. Still the app is the greatest weakness and it is VERY buggy. EVERY time I set a color or a Scene for multiple devices, then change the brightness, it ALWAYS changes the color back to white. The ONLY time this does not happen is when changing the color/brightness for a single light.

I tried all I could think of including resetting all the devices, resetting the data, working with tech-support, uninstalling and reinstalling the app, and absolutely none of this solved the problem. Tech support had the nerve to ask me to send a video of myself resetting their devices to prove I was doing the procedure correctly on different requests for help, like I can’t follow their instructions or that they didn’t believe I was resetting correctly.

Nanoleaf needs to get its act together with their app so that it actually works reliably. Their tech support leaves much to be desired and will be asking you to do all the work and “prove to them” you followed their troubleshooting steps correctly. They ask too much of the user and this experience could be improved by just selling a product that actually works.