NASA FCU

Name: NASA FCU
Rating: 4.9 (14476 reviews)
Author: NASA Federal Credit Union

Finance

Free · Designed for iPad

14K Ratings
Ages

4+
Years
Category

Finance
Developer

NASA Federal Credit Union
Language

EN
English
Size

123.6
MB

Digital Banking designed to help you achieve a brighter financial future. That’s Smart. NASA Smart. The NASA Federal digital banking app brings convenience right to your fingertips. Through its new, simplified design, you’ll be able to find your account information at the speed of light. Manage your finances on-the-go, from anywhere and at any time–in just a few taps. Engineered to elevate your digital banking experience, the new app delivers: • Secure access to your accounts 24-7 • Streamlined navigation • Biometric Login • Account alerts sent to you in real time • A snapshot of your accounts without logging in • Manage your card on the go with card lock/unlock, alerts, transaction controls, travel notices, and more • Remote check deposit • Quick money movement between accounts • Free access to your Credit Score • Track spending, set savings goals, and plan for retirement Learn more at nasafcu.com/digital-banking. Thank you for being a NASA Federal member. Federally insured by NCUA. Message and data rates may apply.

Ratings & Reviews

4.9

out of 5

14K Ratings

Crashes during remote deposit
12/15/2023

Zak4747
Arguably the only function for a banks mobile app these days is remote deposit yet the updated look of the whole app has made that very unstable. You can't just click deposit because it won't let you choose an account(ie checking savings...). You have to go to the balances page and select the account and then hit deposit. Finally after you figure that out it will crash EVERY TIME you take a photo and you get to start over! It took me 20 minutes to get a check to scan correctly. This used to work. This whole app gets updated every couple years and it's always buggier than before. I wonder if they ever fixed the messaging error. In their last incredible update they accidentally made it so on the mobile app you couldn't sent a message with a ":" character in it. Basically you could never reply because the system adds a "re:" to your message title. FANTASTIC IN BRANCH CUSTOMER SERVICE HOWEVER YOU GUYS ARE SO BEHIND THE TIMES ONLINE AND OVER THE PHONE. No call back function on your service calls means I'm sitting there listing to bach for 3 hours trying to deal with the headache of thousands being transferred from my account after a data breach.I'm leaving NASA for NAVY and I'll never look back. Fix it or don't you lost a 15+ year customer.

Developer Response
Hello - we're sorry you're having trouble with remote deposit. There are a few ways you can do so. In the app, tap Deposit, then tap the blue arrow that says Select Account, and follow the remote deposit prompts.OR In the app, you can swipe left on the account you wish to deposit to and then tap the camera, which should take you through the remote deposit prompts.Once you select your account, and tap the camera icon, the app will ask permission to use your camera to take a photo of your check. If it was accidently blocked, you can go to your phone settings and allow permission for the camera.We hope this helps but if you are having any technical difficulties, we're here to help by phone, email, chat, and secure messaging in the app and online banking platform.
Crashes during remote deposit
12/15/2023

Zak4747

Arguably the only function for a banks mobile app these days is remote deposit yet the updated look of the whole app has made that very unstable. You can't just click deposit because it won't let you choose an account(ie checking savings...). You have to go to the balances page and select the account and then hit deposit. Finally after you figure that out it will crash EVERY TIME you take a photo and you get to start over! It took me 20 minutes to get a check to scan correctly. This used to work. This whole app gets updated every couple years and it's always buggier than before. I wonder if they ever fixed the messaging error. In their last incredible update they accidentally made it so on the mobile app you couldn't sent a message with a ":" character in it. Basically you could never reply because the system adds a "re:" to your message title. FANTASTIC IN BRANCH CUSTOMER SERVICE HOWEVER YOU GUYS ARE SO BEHIND THE TIMES ONLINE AND OVER THE PHONE. No call back function on your service calls means I'm sitting there listing to bach for 3 hours trying to deal with the headache of thousands being transferred from my account after a data breach.I'm leaving NASA for NAVY and I'll never look back. Fix it or don't you lost a 15+ year customer.
Developer Response 12/19/2023
Hello - we're sorry you're having trouble with remote deposit. There are a few ways you can do so. In the app, tap Deposit, then tap the blue arrow that says Select Account, and follow the remote deposit prompts.OR In the app, you can swipe left on the account you wish to deposit to and then tap the camera, which should take you through the remote deposit prompts.Once you select your account, and tap the camera icon, the app will ask permission to use your camera to take a photo of your check. If it was accidently blocked, you can go to your phone settings and allow permission for the camera.We hope this helps but if you are having any technical difficulties, we're here to help by phone, email, chat, and secure messaging in the app and online banking platform.
A lot to get used to
11/13/2023

goplayinthedirt
I was surprised when the app updated. It is really different and not as user friendly as before. I’d like to see a more condensed view of my accounts. I also don’t like all the white. It’s white on white and makes my eyes cross when looking at my accounts. I prefer the way the app was, but I also believe change is necessary to keep our brains sharp. If I could change one thing, it would be to add color to the background.

Developer Response
Thank you for your feedback. To help with your account view, you can reorder your accounts by going to your Settings > Accounts > Reorder Accounts, or you can also hide accounts there to make things more streamlined. We have received feedback about changing up the color of the background so we are taking that into consideration to make things easier. Thank you for your review.
A lot to get used to
11/13/2023

goplayinthedirt

I was surprised when the app updated. It is really different and not as user friendly as before. I’d like to see a more condensed view of my accounts. I also don’t like all the white. It’s white on white and makes my eyes cross when looking at my accounts. I prefer the way the app was, but I also believe change is necessary to keep our brains sharp. If I could change one thing, it would be to add color to the background.
Developer Response 11/16/2023
Thank you for your feedback. To help with your account view, you can reorder your accounts by going to your Settings > Accounts > Reorder Accounts, or you can also hide accounts there to make things more streamlined. We have received feedback about changing up the color of the background so we are taking that into consideration to make things easier. Thank you for your review.
Complete Trash
02/01/2024

Really it is only me
This “new” app is trash and constantly bugging. Less than 2 months after it launches and my bank account was hacked and I had to be issued completely new member number and accounts. Then setting up the app/website again has been a complete pita. Finally got access to my accounts again (4 days later!) and now I can’t keep the app from crashing to deposit checks! It’s the first of the month! Every time I try to “accept” the long legalese, whether clicking accept or d cline, whether I try checking or savings, the app immediately crashes! I read several other reviews to find a common issue is mobile deposit. FIX IT! None of your solutions for swiping right will solve this problem if I can’t get past the “accept” screen for legalese! Don’t hire the lowest bid.

Developer Response
We're sorry to hear you are having trouble with the app. Can you reach out to us so we can review your account to see if anything could be occurring?
Complete Trash
02/01/2024

Really it is only me

This “new” app is trash and constantly bugging. Less than 2 months after it launches and my bank account was hacked and I had to be issued completely new member number and accounts. Then setting up the app/website again has been a complete pita. Finally got access to my accounts again (4 days later!) and now I can’t keep the app from crashing to deposit checks! It’s the first of the month! Every time I try to “accept” the long legalese, whether clicking accept or d cline, whether I try checking or savings, the app immediately crashes! I read several other reviews to find a common issue is mobile deposit. FIX IT! None of your solutions for swiping right will solve this problem if I can’t get past the “accept” screen for legalese! Don’t hire the lowest bid.
Developer Response 02/16/2024
We're sorry to hear you are having trouble with the app. Can you reach out to us so we can review your account to see if anything could be occurring?
Issues with new platform
11/09/2023

jbang555
I have issues with the new platform. The snapshot page used to have 3 accounts visible, our joint account, my individual account and my wife’s individual account. Now my wife’s account has disappeared and instead my sons accounts are visible. This should have been a seamless change but it hasn’t been and I’m not sure I have the same level of confidence in banking at this credit union!

Developer Response
Hello - thank you for your review. We have a new feature called Shared Access that allows you to provide permission for access to your accounts. It's located under Settings > Shared Access. If you provide the other users email address, they can simply click a link to gain access to your account. If you have further questions, feel free to chat with us or send an email to support@nasafcu.com.
Issues with new platform
11/09/2023

jbang555

I have issues with the new platform. The snapshot page used to have 3 accounts visible, our joint account, my individual account and my wife’s individual account. Now my wife’s account has disappeared and instead my sons accounts are visible. This should have been a seamless change but it hasn’t been and I’m not sure I have the same level of confidence in banking at this credit union!
Developer Response 11/13/2023
Hello - thank you for your review. We have a new feature called Shared Access that allows you to provide permission for access to your accounts. It's located under Settings > Shared Access. If you provide the other users email address, they can simply click a link to gain access to your account. If you have further questions, feel free to chat with us or send an email to support@nasafcu.com.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4018.1.1

Oct 7

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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NASA FCU

Finance

Ratings & Reviews

What’s New

Version 4018.1.1

App Privacy

Data Not Collected

Accessibility

Information

Supports

Wallet

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