National Bank of Coxsackie 4+

Get an email telling me online banking is ready to use. Try to log in, credentials locked. Also very low floor limit for mobile deposits $1,000 per day. You can deposit at the branch as much as you want just wait the hold time. I use mobile banking for business. Had a check for $1700 that would not go through on mobile. What good is this for contractors who are self employed and they try to deposit a check for a kitchen renewal. Been a customer for 25 years. Nothing but a hassle in the last month with passing the buck, unanswered questions and unbelievable excuses.

I want to be able to create my own categories for my on line banking statements. I don’t want a category automatically assigned. My account was set up with my own categories prior to the change so I could run a report for business purposes. When the change was implemented everything I had done was changed. I was not pleased.

It is not your employees that deserve this poor rating, it is your policies. Charging for inactivity, regardless of automatic deposits, reeks of a greedy policy. My partner says that Key Bank doesn’t charge for inactivity.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.