National Grid 4+

App is horrible!

This is the worst app ever!! You can’t see your bill or even know your usage which with the new outside meters we’re supposed to. I have to go into my bill in email, find my account number (despite creating an account in the app) and how much I owe to know what I am paying in the app. And despite saving my bank info I have to re-enter it each month. Where is this easier?? It’s NOT! I’m back to calling in my pyt each mth when I get the email notification my bill is due- which by the way was late last month and you stuck me with a late fee which wasn’t my fault. I’m over it. Useless app!

Whose bright idea was this??

After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!

Phản Hồi Từ Nhà Phát Triển ,

Hello, We apologize for any inconvenience! To make a payment select "Payment" that will take you through the payment flow the bill amount will auto-filled. For paperless billing, visit our site https://www.nationalgridus.com/MA-Home/Bill-Delivery-Options/Paperless-Billing & choose "Go Paperless Today". Enhancing login is a priority—thank you for your patience and feedback.

Terrible App

The National Grid app doesn’t allow you to see much at all, no pdf statements or account info, just a pop up of the amount owed. It looks like a new company is handling payments for them and it is very lacking in info you should be able to see. I pay all my bills online without issues but this app just doesn’t cut it. Going to have to go back to paper billing just to see my usage and other info that used to be available.