NAVICA 12+

Very easy to use and fast results

It only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep.
Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!

Hate it

I hate this app so much. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time. You cannot leave the app and come back to it without having to log in again.

The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. Since then I haven’t had any issues, but it’s been annoying. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. When you log into the app it starts you all over so I couldn’t enter the test results. All that sitting and waiting not exiting the app and I still can’t enter my results.

For God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain.

Developer Response ,

We're sorry to hear this and apologize for the frustration. We are actively working on an update to the app to address this issue. For additional assistance, please contact our customer support team at (800) 257-9525 (Monday - Friday, 8am to 8pm EST).

Awful

It was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. However, when signing up on the app, they didn’t clarify if I should’ve used my full government name or not. They just asked for a name in order to make the account. I never give my full name to sketchy unknown websites such as this one because it makes me uncomfortable. The proctor said I had to call again once I changed the name on my account to match the name that I gave her verbally (my government name). She wasn’t very nice about it, so it made me want to just give up on taking the test all together. I will be getting a test from my doctor instead. I definitely do not recommend this organization to anyone considering working with them.

Developer Response ,

We're sorry to hear this and apologize for the frustration. We take the responsibility and trust given to collect this data as seriously as the trust given in the test result. Data transmitted via the app is encrypted. Your feedback is important to us and we'll pass it along to the team.