Navy Federal Credit Union 4+

Reversed fraudulent transactions

I don’t know what i would have done without everyone from navy fed that helped me during this time. On 8/21 a fraudulent charge was made on my PayPal account. Paypal REFUSED to give me a refund even after multiple inquiries. So i had to contact navy federal. Every person i talked to was doing everything they could to help me. When i called they couldn’t see the transaction because it had not posted from paypal to my account. So they asked if i wanted to create a new checking account (because my paypal was connected to my checking) and they said it would possibly stop the transaction from posting and you wont have to worry about someone having access to that information. I did so. They transferred everything from one account to the other. During all this, they were kind to ease my worries. They reassured me that if it did process that they would get my money back. Unfortunately, i had a pending paycheck coming in on my old checking account and right when it posted to my account... PayPal processed the transaction. Literally within seconds of each other. This happened at 10pm last night 8/24. I immediately called nfcu and they sent me an unauthorized transaction form. I filled it out and sent it right back a few minutes later. This morning i had checked my account and my funds were BACK in my account! If it wasn’t for everyone that helped me at nfcu i would’ve lost my money. I learned a good lesson and I will NEVER use PayPal again.

Developer Response ,

We are glad that Navy Federal could be of assistance Stacypsmith during a time of urgent need. Our goal is to be there when you need us. Thanks for the 5 star rating. - JWB

Unprofessional Customer Service support at duty yesterday and tonight

It was a very bad experience for me with a female Unprofessional Customer Service support at duty yesterday and tonight, they just talked to you like somewhat!!.
I had an issue on one of my ACH payments client account which I requested a proper review on it as for the client was claiming most payments was on hold by my bank but Navy already deducted those payments from my account. To my surprise when explaining to this customer service representative, she wasn’t sure of what information was on the account but only to accused me of talking over her and she rejected my request for a supervisor on duty! Not only that, she went farther to put a note on my account so that no other representative person would assist me at anytime.
Tonight I called again to confirm same account status and the representative that picked up call was just so rude that she didn’t want to talk to me and did mention that there was a note on my account that she had to reject my request due to the note…
but at the end, she accepted my request after asking her so many why questions and i thought she later realized that she was doing the wrong thing by behaving inappropriately to me as a customer of Navy Federal.

Great app with even better service

I use both Bank of America and NFCU, and NFCU’s mobile app and overall customer support combined with integration with the app is completely seamless and eons ahead of BoA. The NFCU app has an extremely user friendly interface, and I love that it has direct links to customer service chat and call. Overall its security and banking-tech integration is fantastic. There was an example of a time I forgot my PIN to my card and after speaking with a representative she informed me that I was actually able to reset my PIN directly through the app. In comparison for BoA I can only reset my PIN by going in person to the bank during their working hours, which obviously poises a challenge for customers with 9-5 workdays. I am so impressed with the apps’ highly secure, detailed and user friendly interface. Even today when I went to make multiple payments to my credit card, it prompted me with a screen checking if I knew I was making multiple payments. I really appreciate developers’ high attention to detail and clear care to make NFCU customers’ experience using the app as positive, secure, accurate and responsive as possible. Thanks NFCU! Amazing service as always.