NBC Sports 4+

It would be nice if they had consistent coverage of these tournaments….but it is all so fragmented. You use to be able to watch most of these tournaments on either Channel 2 or Channel 4, now my Dad who played tennis since he was 7 years old is now 91…always watched all the matches…and now it is so difficult for this age group viewership to watch these matches. Do they not get that if you don’t make it easy and accessible for viewers, they will give up watching…and just look at the scores? My father taught me to play and I grew up watching all the tournaments and continue to practice, but I must admit that now that everything is being broadcasted in bits and pieces…makes it not worth watching. You have to make it easy for viewers to watch all the matches, otherwise they just sign off and give up. How will you get new viewers engaged in watching all these new players coming up now that the legends are all retiring? You must make it easy and accessible for everyone….not broken up over several channels. The younger viewers are not as physically active and don’t have the attention span…and the older viewers will find it too technologically challenging and just give up…..please, make it easy and available for all tennis fans!

I’m ok with paying a fee for service, just like I do for Netflix or HBO GO, but personally I feel NBC is going a little far to charge a fee per sport/interest. Just have the fee for all-access to content like other services, instead of being locked out of all content but still being able to visually see it all. I don’t think anyone at NBC actually uses the App because long, long ago they would have desired to place the option to easily rewind/fast forward either in 15-30 second increments, or/and in using the app on the phone or through the T.V. allow the viewer to see content while in NBC’s version of “scrolling” through content to find the spot you are looking for. Old School VHS players rewind easier. The viewer is forced to sign in over and over again so the least NBC could do is actually remember where the user is in their personal content in one channel when switching from different devices. Netflix will remember where you currently are in their content with a multitude of shows, NBC can make the app remember where I am with my siphoned/filtered down content to one game on two personal devices. I appreciate that NBC has allowed me to watch Rugby in America, and I want to continue this relationship but possibly from your end (at NBC) continue to make the product work better for your users.

There are periods where you work and then an app update comes along and throws it all down the toilet again. As a customer all I want is a reliable way to watch the premier league and that is definitely not the case with your app. It's incredibly annoying to wake up early before the game only to realize the app is not working and you miss a significant chunk of the beginning. Then there's also the issue with the advertisements popping up randomly in the middle of the game or the app crashing and having to completely reload including the advertisements before I'm able to watch again. Been using the app for years and I don't understand how you keep messing it up. A more understandable issue is the delay from live TV. I can't tell you how many times I've gotten texts from friends about immediate results and goals prior to me seeing them. Like I said this one is understandable since its a stream. Test it before releasing please to ensure proper functionality. And then there's the issue of the gold membership locking out certain games for an extra monthly fee. I might have purchased it if I had any confidence in the app. At the time I'm writing this review, the average is 2.1 stars. Take the hint NBC Sports. Before exploiting fans, at least have a functional app. I'm currently streaming the game I want to watch using an illigitamate stream instead of yours. Hey at least no advertisements. 1 star!