nbkc Bank Mobile Banking 4+

The app does what it needs to, but it's missing basic functions like reporting debit card lost or stolen and zelle. It would also be great if the home page was customizable. I don't use savings goals, so why is that the first thing I see when I open the app? I just want my account balances. I also don't see a page for account statements? Overall I like the bank and what it offers, but the app and desktop site still need work.

Update: there was an issue which they corrected and I can now see statements. I would still love it if we could somehow hide savings goals or at least move checking and savings to the top of the homepage. Same for the other recommendations I already made. While the customer service at nbkc is great, I hate having to call for every small thing. I even had to call to add mu card to the apple wallet which is usually activated with a simple text message.

Hi there. Thank you so much for the honest review. We are always looking for ways to make improvements and appreciate the thorough feedback. Our team is currently working on addressing some of the challenges you've mentioned and we hope to improve your experience soon.

Recently switch to NBKC from Chase. At first, it was not off to a great start. There was a issue with my debit card and it never got ordered when I opened my checking account, they were quick to send an sincere email letting me know of the issue, when k called in about that issue I spoke with Jade, and this goes without saying, SHE WAS AMAZING! Made me feel like this bank actually cares and not only that, we talked on the phone for about 40 minutes and it was just a great experience! I’m moving to an online only bank, and it’s people like Jade that make me feel even better about it! I finally got my debit card and even got a personal letter from NKBC Bank from Robyn G, telling me how sorry they were and they even sent me some counter checks to make sure I still had access to my money before my debit card arrived! The people on the other side of that phone truly cares about your relationship with them! This review alone is not enough to say how thankful I am for the people who answer the phones! They not only do their job, but they exceed exceptions by any measure!

Hey Briar, thank you so much for the wonderful review! We are sincerely sorry about the debit card hiccup and we're happy to hear we were able to make it up to you. Don't hesitate to reach out to us if there is anything we can help with as we begin this partnership! 🤝

I don’t write many reviews and it takes a jaw dropping experience for me to write one. Recently I had that experience with my bank, NBKC Bank.

NBKC Bank is by far the most progressive medium sized bank with no fees whatsoever. Great on line technology, great rates, but most important to me, unbelievable customer service.

I recently bought a property in an all cash transaction and had forget to set up the wire for closing day, but one call to Toral, my favorite teller, and she made it happen that day so the closing was not postponed or worse giving the seller an out on the transaction. This lighting fast response never would have happened with any of the large banks for sure or frankly with any other bank due to size of the wire.

NBKC Bank knows their customers and can turn on a dime to help you out. The key here, Toral was willing to help out and was not bothered by my last minute request; she just made it happen with a smile and a great attitude to help me out due to my oversight.

And I’m sure it took much effort and maneuvering to make this happen when receiving a five alarm call from me at 11:30 am on the day of closing. If you want no fees, great technology, and superior service hands down, or I should say “jaw dropping customer service,” NBKC Bank is the #1 choice.

We're here to make the banking experience simple and hassle-free! Thanks for taking the time to share a review about your experience with our team. We'll make sure to share your kudos with Toral! As always, don't hesitate to reach out if there is anything else we can help with. ☺️