Recently switch to NBKC from Chase. At first, it was not off to a great start. There was a issue with my debit card and it never got ordered when I opened my checking account, they were quick to send an sincere email letting me know of the issue, when k called in about that issue I spoke with Jade, and this goes without saying, SHE WAS AMAZING! Made me feel like this bank actually cares and not only that, we talked on the phone for about 40 minutes and it was just a great experience! I’m moving to an online only bank, and it’s people like Jade that make me feel even better about it! I finally got my debit card and even got a personal letter from NKBC Bank from Robyn G, telling me how sorry they were and they even sent me some counter checks to make sure I still had access to my money before my debit card arrived! The people on the other side of that phone truly cares about your relationship with them! This review alone is not enough to say how thankful I am for the people who answer the phones! They not only do their job, but they exceed exceptions by any measure!

I don’t write many reviews and it takes a jaw dropping experience for me to write one. Recently I had that experience with my bank, NBKC Bank. NBKC Bank is by far the most progressive medium sized bank with no fees whatsoever. Great on line technology, great rates, but most important to me, unbelievable customer service. I recently bought a property in an all cash transaction and had forget to set up the wire for closing day, but one call to Toral, my favorite teller, and she made it happen that day so the closing was not postponed or worse giving the seller an out on the transaction. This lighting fast response never would have happened with any of the large banks for sure or frankly with any other bank due to size of the wire. NBKC Bank knows their customers and can turn on a dime to help you out. The key here, Toral was willing to help out and was not bothered by my last minute request; she just made it happen with a smile and a great attitude to help me out due to my oversight. And I’m sure it took much effort and maneuvering to make this happen when receiving a five alarm call from me at 11:30 am on the day of closing. If you want no fees, great technology, and superior service hands down, or I should say “jaw dropping customer service,” NBKC Bank is the #1 choice.

Just a list of ideas I know new cards are coming soon I’m excited for that. I’d love to see a new cash-back type of account option obviously some overdraft option some sort of investment service would be great. Maybe some home page customization and some sort of reward program for keeping a good balance or history or for using your debit card I would also absolutely love to see some way of looking/checking my credit score and maintaining it like keeping tabs on it. Look at what makes cash app and chime so good take from them combine them and NBKC could pass j.p Morgan chase please run it by the team no better feedback then from customers do a poll for that matter put up a board on the homepage and let customers vote on future updates so we can all grow together.

NBKC Bank has been wonderful from the beginning! I was looking for a second-chance bank because of my past mistakes and I am in Chex systems. I applied and was approved! I have been a customer since August and this has been the best banking experience I have ever experienced from a financial institution. Customer care is phenomenal, beyond kind, and very professional. The mobile app is well-organized, great security features, great benefits such as cash back, and great ATM network! This bank has made me trust banks again to hold my money and they have a customer for life. Best decision I made was becoming a customer. Thank you for the fantastic customer care and amazing products for customers!!!!!!!!!