NBS Benefits Mobile 4+

As someone who hates to download receipts to their computer via scanning, I love the simplicity of the mobile app. I get my EOB off my insurance website and match my receipts. Then I take a picture. So easy! I wish they allowed you to edit your claim if you realize you made an error or add your claim picture if it didn't download it properly, but other than that, thanks! So helpful. This year there were connectivity problems that they said had to do with apple safari connection to their server. We love you both so please fix that!

I use the app to buy eligible items at the end of the service year since you can only rollover $500. Anything over that I buy thru the FSA store. First aid supplies, menstrual supplies, readers, anything that’s eligible. That way I’m not losing my money and it’s stuff I have to buy anyway. I can upload receipts for medical services rendered. It’s awesome! Plus there is a gal I call locally if I have a problem. Well worth the money. For the service and the app just makes it that much easier to use the service. Keeps track in real time of my eligible medical transactions.

Horrible experience using the app. No transaction history. No eligible expenses listed. Wrong available dollar amount. Wrong used dollar amount. Wrong calendar year!! It’s 2019 and the app dashboard showed 2014. Searched transactions, changed dates, no information. There is no useful information on the app. No history. No informative information. Eligible services not listed. Saying, “There are no eligible services.” I contacted customer service. They offered no support and didn’t have access to the app. Saying they only offer support on the web browser version.

It’s like they made an app to tell customers that they do have an app, but then the app is totally useless and no support.

Working with NBS is always difficult and always a let down.