NBT Bank 4+

The new app keeps telling me to update my mobile phone number which when I check on it it’s correct but I hit update anyway. It also has a work number that I have tried to delete and it will not delete it so I called customer service and spoke to someone who did it manually and said that it would take a few minutes and come off. I even got notification that my profile has changed and when I go back on the app the number is still there.

We are sorry to hear this! If the phone number has not been updated correctly, please send an email to NBTcares@nbtbank.com so this can be escalated and corrected. We apologize for any inconvenience!

I’ve been with NBT for a little over two years now and about two months ago they shipped out a new overhaul of their app. I was super happy when it came out cause the old version of the app was absolutely awful. But after about two months of using this new version I’m starting to realize it’s just as terrible. Same glitches, same errors and they rarely get fixed. Now i like NBT Bank as a whole but every time i use this app i wonder why I’m still with them. I want to leave this bank based solely off of the mobile banking and how much of a headache it is. At least three times a week when i try to access the app it tells me i have the wrong password, which i don't cause the password is saved into my phone. What ends up happening is my account gets locked out and i have to call customer service to get it unlocked and if it happens on the weekend i have to wait till Monday to be able to get it unlocked. Please NBT fix your app and your system cause it does not work!

We're sorry to hear you're not enjoying the digital banking update! Please send an email to NBTcares@nbtbank.com - we would be happy to address any concern you may have. We appreciate any feedback received from customers like yourself as it gives us an opportunity to improve our user experience.

Compared to the website this app is objectively not good, constant connection problems, half the time the app gives an unexplained error when I try to simply log in. Transactions constantly appearing days late even though on the website the appear almost instantly, limited accessibility options and not even showing the finer details of transactions is not okay for an app on which I’m suppose to manage my finances on. 5 year member and user of the app too just so people don’t think I’m blindly giving un constructive criticism. Further more the Face ID never functions as intended, depositing checks with the application results in almost a weeks delay for the funds to actually appear and consistently there is a bug where if you log in, then close the application within 5 minutes of logging in you are unable to log in once again for about 24 hours. Not excusable at all for a multi million dollar bank corporation.

We appreciate you taking the time to share your honest feedback. We would love the opportunity to further discuss your concerns. To get started, please email us at NBTCares@nbtbank.com.