NerdWallet: Smart Money App 4+

The truth for me at least.

I was working hard as hell at a fast food restaurant for about 2 years when I met a guy who taught me about credit. He recommended this app, I quickly download it and started my journey on building my credit. I use to think “why have credit? why worry about credit?, why would I put myself at risk of owing money to a bank or personal lender, I have heard so many bad things.” But the guy I met explained to me vividly how to go about building and maintaining my credit to insure that “in the worst case scenario you’ll be taken care of, but only if you use credit for credit not to splurge. Don’t use it as a means to obtain cash you don’t have at hand. Use it as a means that ensures that as you progress in life, even if things turn sour you’ll be okay but only if you maintain you’re credibility. This app will help you, I’m certain.” This helped me out a lot, I watched my credit go from 552 to 688 in a matter of 8 months of being responsible and paying back what was owed and maintaining current or new credit accounts. I give NerdWallet a 1,000,000 star rating.

Developer Response ,

Thank you so much for your rating and review, and especially for sharing your inspiring story! It's always great to hear about successes like yours. Keep up the good work, and please let us know if you have any suggestions or ideas for us. You can share any time at appsupport@nerdwallet.com, we're always listening!

Worst thing ever!

I tried to get into the website to see my information… no problem as soon as I tried to run the maze requires to cancel my account after 4 years, I came off the site to try again later. Then SUDDENLY the (phone saved) password suddenly does not work. GUESS WHAT, they have no service by phone… you can only contact them on the site that I can no longer get on!!! If this was a legitimate business they would not ask other members to help you out! What a crock!!! I still can’t get in, I will have to go to the bank and turn it over to fraud and have it stopped at that end! I do have an account with Self. And they are amazing, when I determined I was no longer in need of these services, they ANSWERED the phone immediately and put a check in my account by midnight that night of what I had saved with them and the posted closing of that account was midnight of the night we spoke. Nerd Wallet may have better advertising but a terrible way to run a business. Trying to save you all from this kind of aggravation . Try it out for a month or two then try to cancel THERE IS THE TRUE TEST! Then quickly go to your bank and ask them to close the account for you.. Get the SELF. App and move on.. to those of you from Nerd Wallet reading this please don’t state your usual answer.. we’re sorry you were not happy… well you have time to answer these posts but not your own web site… justify that!

Developer Response ,

Thanks for sharing your experience, Judye. While we currently streamline support via email, we hear you. We’ve noted that you’d like to see phone support as well. It looks like you were able to connect with a member of our support team to regain access to your account. We truly value you as a NerdWallet member, so please don’t hesitate to respond to the email you’ve received if you need further assistance.

Doesn’t give up to date information.

This app started out good and quickly deteriorated. I put in all my cards and bank accounts. It gave fairly accurate information for about a month. Although one credit card continuously needed to be re linked. After a few months although the accounts showed an average of 10 hours since last update they were weeks and sometimes months behind. Then one day for no reason my bank account was not updating although it showed all the balances it’s balance was never changing for weeks. Trying to get help I emailed them. No response. Went online for help and suggested in linking and relinking the account which I did. It updated the balance but I lost all history. The transactions were all still there I could see them but the cash flow looked like I had a zero bank balance for 5 months. I emailed again and guess what? No response. They can’t do what they say. They spend a lot of money on advertising that should go into support. Get a phone support system unless of course what I suspect is true. You can’t fix the problems with the app. Apparently they are just trying to sell access to your credit reports. Thanks but I want an accurate financial tracking system and this ain’t it. Too bad I had high hopes.