Netspend: Manage Your Money 4+

Currently I am on the phone with customer service and I feel so violated as trying to be a calm respectful individual. This lady put me on hold and then never came back. I called again and it went to her again. She knew what I was talking about and everything. She proceeded to break down all the details up until they never refunded me my overdraft fee. Then she started constantly talking over me and being nonchalantly rude and condescending. I am currently wrongly overcharged 45 almost $50 and she is consistently talk over me and trying to argue a wrong point about the over draft service. And now they technically have a wrong charge on my account and not trying ratify the situation correctly. I politely asked for a manager but this is the same lady who put me on hold and never came back. She took me off hold and just held the phone with silence until I had to eventually just hang up. Now she is supposed to had transferred the card to a supervisor. She is still overly talking being mean saying they are going to say the same thing when suddenly the phone clicked and now I am on hold. I’m still on hold. I think they are scamming money and don’t want the complaints to interfere with their left-handed ways. This is not cool and it it’s king up a lot of my time. My trust is beyond filtrated at this point. Now I have to change all my direct deposits to them because I can’t afford the be ripped of like that.

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Believe me, if I could give minus stars I absolutely would. I’ve been a customer for over 8yrs, and rather enjoyed having an account with them. But recently, I tried to dispute two transactions on my account that ended up being fraudulent and instead of helping me, they denied the disputes and permanently closed my account, with no notification. On top of all this, they permanently banned me from opening another account with them ever. When I attempted to get answers on two separate occasions, nobody could tell me why. I kept being told I would hear back within 24hrs from their fraud department. But never did. I did nothing suspicious. I did nothing fraudulent. I reached out to my bank for help, and they double victimized me. Why would I EVER want to open another account with a bank who treats their long term customers like this? Absolutely abhorrent behavior and customer service. I HIGHLY recommend NEVER trusting this bank with your money.

**UPDATE after response from dev**:

After over 4 attempts now taking hours out of my day to call, get put in hold multiple times and get answers with the promise of having a response with an answer within 24 hrs time but left with no response, you expect me to email YOU to solve this?? Is giving an honest review of your company what it takes to get a serious response from this bank? Boy, this really is 2020 huh..

We are sorry to hear this. To speak with us about your experience, please email social@netspend.com.

My company partnered with netspend to sell the cards in our stores. And for doing so we received bonuses for every card sold. And employees didn’t have to pay a monthly fee. Well not only am I still getting charged $5 a month, all of a sudden I have no balance. When they took out $5 on June 16th that left me with $13 and some change. Now nothing. They also for some reason shut off my employees card for no reason. And when we called the number that corporate told us too. They couldn’t tell her why just that she is no longer allowed to have a netspend account. But this is also how we get paid our mileage when we have to help out at other stores. I have emailed support and I never get a reply. I have heard nothing good from customers that have previously had a card. They charge fees like crazy. And is a rip off. I no longer offer these cards unless I’m asked by customers about them. Word of advice netspend when you want people to sell your merchandise, don’t screw over the ones making you money. And work on better communication and customer service. Oh and 1 more thing . I can download the app but can never get in. Straight up crap.

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at social@netspend.com.