New American Funding 4+

This app is useless... I have a registered account already , using those credentials I can login fine from website.. but this app doesn’t recognize my credentials and gives a message “register the account and try again”

Thank you for your response and we appreciate your feedback. If you are trying to log in to the mobile app for the first time, you will need to register for a new mobile user id and password. Your current login credentials for Customer Care Net website will not work. We are addressing this with a future enhancement.

I wanted to use this app, but it’s unusable. When you first sign up and register, it requests a passcode with certain requirements, but then it rejects that passcode saying it doesn’t meet a different set of requirements. The two sets of requirements don’t overlap (different stated rules for required characters), so it’s impossible to choose a password that both lets you enter it by clicking the “Finish” button and doesn’t get rejected. It is therefore impossible to register in the app. Why make an app that can’t be logged into? Wanted to use this - am I going to just have to call in or use their website each month?

We'd love to learn more details about your experience. Please ensure you are not including a special character in your username. Please contact us at customercare@nafinc.com or 800-893-5304.

I don’t like that you can’t schedule a payment for a weekend day. Granted, I think you get a week or 2 for a grace period, but it would be nice when I schedule a bill to pay on the due date that it would actually be recorded that I made the payment on the correct date not 2 days later. It should not be my fault that your software doesn’t work on the weekend! And why not - it’s software not a person!

We are continually looking for ways to improve the app and appreciate your feedback!