New American Funding 4+

Not being able to pay from separate payment sources like a split payment sometimes makes it difficult to pay on time.

Please add the ability to make this possible.

Nothing more frustrating then having the full amount of payment and not having the ability to pay from two accounts at the same time.

Hi, Rik,
We appreciate your feedback.  We are always looking for ways to improve the app.  At this time we do not offer the ability to pay from separate bank accounts and we apologize for the inconvenience.

I wish you could do a number of things that the app doesn’t let you currently do.

1. Make split payments with custom amounts per source
2. Make custom sized payment amounts and be able to direct the payment where desired
3. Make weekend payments that show they were at least scheduled on time

Number 2 in particular is goofy that the app doesn’t allow this, as the desktop login allows you to make extra or custom sized payments, but the app only allows for uniform full-size payments.

Number 3 is worrisome that this can’t be done - I once tried to make a payment scheduled for Jan 1, the day it was due, but due to both holiday and the weekend, it wouldn’t allow me and I had to wait until something like the 3rd or 4th, *even though I had the funds to make said payment ON TIME*.

Please add these features?

Otherwise, the app is fairly smooth and simple enough, once you set up the login which is a bit painful and takes a while after you signed your loan.

Thank you for your response and we appreciate your feedback. We apologize for any inconvenience on not being able to process your payment as you've outlined as we currently don't offer the option for split payments and separate sources. We appreciate your detailed comments.

I wanted to use this app, but it’s unusable. When you first sign up and register, it requests a passcode with certain requirements, but then it rejects that passcode saying it doesn’t meet a different set of requirements. The two sets of requirements don’t overlap (different stated rules for required characters), so it’s impossible to choose a password that both lets you enter it by clicking the “Finish” button and doesn’t get rejected. It is therefore impossible to register in the app. Why make an app that can’t be logged into? Wanted to use this - am I going to just have to call in or use their website each month?

We'd love to learn more details about your experience. Please ensure you are not including a special character in your username. Please contact us at customercare@nafinc.com or 800-893-5304.