Newrez 4+

NewRez LLC

Designed for iPad

    • 1.5 • 116 Ratings
    • Free



Easily manage your mortgage online with the Newrez app. View account details, choose payment options, access important documents, and more!

Download the Newrez app to:
- View a snapshot of your current loan, including account details, recent activity, and payment info.
- Check the status from application through funding.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- Access statements and documents.

Who is Newrez, LLC?
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. The servicing business operates through Newrez’s servicing division, which consists of its performing loan servicing division, Newrez Servicing, and its servicing division, Shellpoint Mortgage Servicing. Newrez is a member of the New Residential Investment Corp. family. More information is available at

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit

What’s New

Version 2.7.0

An optimal digital experience and top-tier security remain our top priorities for you.

Update: We've enhanced the UI and app performance.

• Elevated brand experience when viewing Shellpoint Mortgage loans within the NewRez app
• Various bug fixes
• Additional UI enhancements
We're always working to improve your in-app experience. Please continue to send feedback to

Ratings and Reviews

1.5 out of 5
116 Ratings

116 Ratings

Bearwiley ,

Support for Shellpoint removed

Updates are supposed to improve apps, not degrade them… As with many other customers, I am no longer able to log in since the most recent update. On one response to a review, the developer stated they “do not have an app for Shellpoint mortgages”. However, I have a Shellpoint mortgage and, based on the developer’s response, I must have experienced a miracle because I was able to log in and make payments previously. Rather than not having an app to support Shellpoint, it seems that support for Shellpoint was removed in the most recent update. Otherwise, how was I able to make a couple of previous payments from entirely within the app? Something just doesn’t add up…. Please don’t say you don’t have an app for them. Just roll back the update(s) and restore support for your Shellpoint customers or just be honest and tell us you will no longer support Shellpoint mortgages. I also concur with others: Restore prompt to use iCloud Keychain and/or Enable FaceID/touchID

Developer Response ,

Thank you for your feedback. We apologize that we do not have an app yet for Shellpoint. You can go to online to view your loan information.

lovegl1 ,

Account sold to NewRez

Have a unique type of Mortgage and “Neerez bought my loan; however they did not review the type of loan I had. I have HAD A PROBLEM WITH MY LOAN SINCE DAY ONE! Have to call them ab once a month to get them to re-apply payments correctly. Even though I have been 1-2 month AHEAD OF MY REGULAR PAYMENT DATE, they still charge me a late fee bc THEY did not apply the payment appropriately!
Payment amount has changed every year…can not get an explanation as to why. HAVE NOT EVER been able to speak with the ORIGINAL loan officer or a member of management to try and the the problem(S) corrected!
Home owners insurance with them has increased every year since refinancing at a lower rate and lesser years!

Developer Response ,

Thank you for your review! We want to help you with your servicing issue, so please call customer care at 866-317-2347. We will be glad to assist!


Great app…

NewRez took over my mortgage 2yrs ago and other then the fact that even though you check “Remember Me” it never remembers me, I’ve had no issues with the app. Every time I try to login it opens right up, I’m able to pay my mortgage, pay extra principal, pay extra escrow, download documents, been able to do everything I need to do.

Even the few times I’ve had to call them, their customer service and insurance folks have been great; very friendly and helpful. I’ve owned a few homes and have had to deal with some knuckleheads at other mortgage companies, but not NewRez - ZERO issues; very satisfied!

Developer Response ,

We’re glad that you’re enjoying our app! If you know others whose mortgages are serviced by NewRez, please encourage them to download the app!

App Privacy

The developer, NewRez LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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