Easily manage your mortgage online with the NewRez app. View account details, apply for a new loan, choose payment options, access important documents, and more!

The app can be used for current NewRez loans serviced by Shellpoint Mortgage Services or new loan applications. For existing LoanCare and PHH serviced loans, please refer to your loan servicing portal for additional options.

Download the NewRez app to:

View a snapshot of your current loan, including account details, recent activity, and payment info.
Apply for a new loan and check the status from application through funding.
Make a one-time payment, view pending payments, or schedule recurring payments.
Access statements and documents, including monthly statements, 1098 yearly statements, and tax and insurance documents.

Who is NewRez, LLC?

NewRez LLC (NewRez) is a leading nationwide mortgage lender and servicer. As a lender, NewRez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008, NewRez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. The servicing business operates through NewRez’s servicing division, which consists of its performing loan servicing division, NewRez Servicing, and its servicing division, Shellpoint Mortgage Servicing. NewRez is a member of the New Residential Investment Corp. family. More information is available at

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit

What’s New

Version 1.11.0

Various bug fixes and enhancements to improve the overall customer experience

Ratings and Reviews

2.4 out of 5
88 Ratings

88 Ratings

ChicagoVegasJack ,

Worse Company I’ve Ever Dealt With

When NewRez took over serving my loan, they immediately doubled my escrow for no reason. I have never missed a payment and have terrific credit. They said it was their “proprietary” escrow requirements. Then, they offered me a better refi rate than AimMortgage and I went with NewRez. Huge Mistake. Eight months later, 5 processors later, and 100s of submitted documents later, my refi is still pending. NewRez never returns emails or calls. I recently have been notified than my personal information I supplied to NewRez may have been compromised. Are you serious? Why is this company allowed to do business?

Silver-money ,

What’s the big fuss?

I started using this app, and right away I was able to find all the information I needed. I can see all the relevant information right up front without having to dig for it like some banking/mortgage apps makes you do. I can see what I owe, when it’s due, where to find my previous payment history, my loan number, and more. It’s all there, so what’s the big fuss? all these other bad reviews, I don’t think theyre giving enough credit to NewRez. Yes, not every app is gonna have every function but that doesn’t mean it deserves one star, in my opinion. I’m a “simplest”, and the NewRez app has what I need. Thank you.


App is kinda clunky and lacks a good user experience

There isn’t a simple back arrow or button to get to the previous screen you were on. I couldn’t get back to the home screen after exploring setting. Only way is to log off and log back on manually. I select Dashboard and it doesn’t show the multiple loans just one.

Also if you use an iPhone, the app doesn’t have the option to use the thumb or facial recognition to avoid having to input the password every time.

It’s a good start but has a long way to go.

Developer Response ,

Your feedback is greatly appreciated. Please contact us at with any additional information that can help us better assist you.

App Privacy

The developer, NewRez LLC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


NewRez LLC
43.9 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Catalan, French, German, Italian, Polish, Portuguese, Simplified Chinese, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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