Easily manage your mortgage online with the NewRez app. View account details, apply for a new loan, choose payment options, access important documents, and more!

The app can be used for current NewRez loans serviced by Shellpoint Mortgage Services or new loan applications. For existing LoanCare and PHH serviced loans, please refer to your loan servicing portal for additional options.

Download the NewRez app to:

View a snapshot of your current loan, including account details, recent activity, and payment info.
Apply for a new loan and check the status from application through funding.
Make a one-time payment, view pending payments, or schedule recurring payments.
Access statements and documents, including monthly statements, 1098 yearly statements, and tax and insurance documents.

Who is NewRez, LLC?

NewRez LLC (NewRez) is a leading nationwide mortgage lender and servicer. As a lender, NewRez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008, NewRez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. The servicing business operates through NewRez’s servicing division, which consists of its performing loan servicing division, NewRez Servicing, and its servicing division, Shellpoint Mortgage Servicing. NewRez is a member of the New Residential Investment Corp. family. More information is available at

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit

What’s New

Version 1.11.0

Various bug fixes and enhancements to improve the overall customer experience

Ratings and Reviews

2.2 out of 5
118 Ratings

118 Ratings

ChicagoVegasJack ,

Worse Company I’ve Ever Dealt With

When NewRez took over serving my loan, they immediately doubled my escrow for no reason. I have never missed a payment and have terrific credit. They said it was their “proprietary” escrow requirements. Then, they offered me a better refi rate than AimMortgage and I went with NewRez. Huge Mistake. Eight months later, 5 processors later, and 100s of submitted documents later, my refi is still pending. NewRez never returns emails or calls. I recently have been notified than my personal information I supplied to NewRez may have been compromised. Are you serious? Why is this company allowed to do business?

Maltese3 ,

Great company to deal with

After reading some of these negative reviews I was very surprised. I have had the most positive, zero stress experience I’ve ever had with NewRez. Obviously with low rates many took advantage of the refi process. They waived the appraisal which saved me $ and time. Between emails and phone calls everyone did everything they could to move this process along. I love the app too.

ZlayerXZ ,

This “people” will mislead you!

This company took over my loan and rise my escrow without giving me any proper explanation, but that’s not the worst part, the worst part is that they mislead me with a refinancing option, so I could miss on the low interest rates by being on the process with them, if you’re refinancing with this guys make sure to be refinancing with others too, they just disapprove my credits so they can keep jamming me with high interest rates (current loan), luckily I had other options on my table and soon I will be leaving this scam for good.

App Privacy

The developer, NewRez LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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